15. [명품 브랜드사] Retail Trainer



Major Responsibilities:

To develop and customize training materials from corporate headquarters to suit the Travel Retail conditions.

- Responsible for overall training functions, not limited to fulfilling training needs of the region:  mainly to deliver orientation training, training on seasonal products, customer service, selling concepts and methodologies.

- Ensure timely execution of the training curriculum. Work with the HR to conduct soft skills training for the sales force in selected markets as needed.

 Post-training evaluation and constant improvement in product knowledge and skills.

- Able to understand the business operations and challenges and work with Travel Retail Operations Manager to propose relevance training counter measures.

 Monitor the service standards of boutiques.

 Build trusting working relationship with teams in the region and the Metier.

 Ensure VM essentials, VM inspirations booklets.

 Insure and Manage VM Training modules.  

 Provide VM training at store level.

 Identify and develop VM ambassadors in each store.

 Identify and share best-practices among stores / countries.


Performance expectations:

- Satisfy training needs of the region; mainly in delivering seasonal training, orientation training and service training. Provide clear directions and instructions on teaching techniques and methodologies, as well as training effectiveness.

  • Strong interaction with the sales team, impart knowledge and follow through with the appropriate coaching to develop their skill sets.
  • - Able to improve product knowledge & skills through strong and regular communication with in charge of region and Metier.
  • Coordinate VM in Travel Retail Korea.
  • - Manage and Execute visual display presentation to ensure that all stores maintain great standards according to the Group guidelines.
  • - Train and animate the VM ambassadors in store.

Requirements & Capabilities:

  • - A recognized Degree.
  • - Ideally minimum 5 years of training experience, preferably in area of retail / service / high-end fashion / luxury industry or in similar capacity.
  • - Proficient in MS Office, especially PowerPoint.
  • - Ability to appreciate fashion and lifestyle luxury products.
  • - Possess following character traits: responsible, energetic, adaptable, self-motivated, takes initiative, fast learner, skilled communicator, good interpersonal skills, ability to multi-task.
  • Proficiency in English language.

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