롯데관광개발(주)

제주 드림타워 복합리조트 

IT Service Desk 채용

모집부문 및 자격요건

담당업무자격요건 인원

IT Service Desk  

(과장)


· Main objective is to establish service management framework/ workflow, and ensure that the IT's operation is align with such established standard/ framework


· Manage daily operations (gaming and non-gaming) of various support services according to the SLA 


· Monitoring incident resolution, technology or process, across technology teams and management where required.


· Maintain production stability by implementing best practice, enterprise standards, governance and well-defined processes (ITIL) 


· Ensure all applicable non-functional requirements are completed before delivering service Go-live. 


· Responsible for enterprise change management and proactive in incident management


·   Act as primary coordination point for service issues escalated. 


·  Support the cross functional teams with the transition to live, such as service acceptance process. 


·   Drive process improvements and provide documentations for changes. 


· Cooperate with other IT related teams for operation and project delivery.


· Be accountable for the Service Excellence and Problem Management processes.


·  Regularly service capacity review and report

IT Service Desk  

(과장)


· Bachelor's Degree or above in Computer Science/IT/related discipline


· Demonstrate good leadership and people management capacity.


·   Familiar with ITIL framework; with a holistic and solid understanding of Service Management, which consist of Incident, Change and Problem Management


· Has previously serviced and familiar with Hotel or Casino industry will be advantage. 


· With high level understanding of IT operations, i.e. infrastructure, network, IT support, application, etc.


· Team player and Good communication skills in Korean and English

0 명

근무조건

  • 고용형태: 정규직(수습기간3개월)
  • 근무부서: IT Service Team
  • 급여조건: 회사내규에 따름

전형단계 및 제출서류

  • 전형단계: 서류전형 > 면접전형 > 2차면접전형 > 최종합격
  • 제출서류
    자유이력서 (국/영문 각 1부) (제목: 직무_지원자성명 e.g., Manager_김드림)

접수방법


  • 접수방법: 홈페이지 지원 or 이메일  ******@*******.***
  • 접수양식: 자유이력서 (국/영문 각 1부) (제목: 직무_지원자성명 e.g., Manager_김드림)

기타 유의사항

  • 입사지원서 및 제출서류에 허위사실이 있을 경우 채용이 취소될 수 있습니다.

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