제주 드림타워 복합리조트
IT Service Desk 채용
모집부문 및 자격요건
IT Service Desk
· Main objective is to establish service management framework/ workflow, and ensure that the IT's operation is align with such established standard/ framework
· Manage daily operations (gaming and non-gaming) of various support services according to the SLA
· Monitoring incident resolution, technology or process, across technology teams and management where required.
· Maintain production stability by implementing best practice, enterprise standards, governance and well-defined processes (ITIL)
· Ensure all applicable non-functional requirements are completed before delivering service Go-live.
for enterprise change management and proactive in incident management
· Act as primary coordination point for service issues escalated.
· Support the cross functional teams with the transition to live, such
as service acceptance process.
· Drive process improvements and provide documentations for changes.
· Cooperate with other IT related teams for operation and project
· Be accountable for the Service Excellence and Problem Management processes.
service capacity review and report
IT Service Desk
· Bachelor's Degree or above in Computer Science/IT/related discipline
· Demonstrate good leadership and people management capacity.
· Familiar with ITIL framework; with a holistic and solid understanding of Service Management, which consist of Incident, Change and Problem Management
· Has previously serviced and familiar with Hotel or Casino industry will be advantage.
· With high level understanding of IT operations, i.e. infrastructure, network, IT support, application, etc.
· Team player and Good communication skills in Korean and English
전형단계 및 제출서류