글로벌 명품 유통사
Retail Operations Manager(외국계 유명 쥬얼리회사)
• Develop & enforce boutique operational procedures: procedures conception, implementation and follow up.
• Develop & enforce boutique operational tools (selling tools, store planning, etc…)
• Identify the operational improvement area, plan and implement the solutions.
• Support boutique managers in adjusting to their environment and the evolution of their clientele making sure the operations are as smooth as possible
2. Reporting – KPIs follow-up
• Develop & manage daily, weekly, monthly information & KPI systems to support retail performance
• Ensure the regular reports are generated in timely manner with correct data
• Develop client loyalty and increase client recruitment by defining and implementing Loyalty program, CRM tools/campaigns/E-CRM
• Develop VIP clients: define with boutique managers a client strategy for every VIP/High potential client , leveraging on local, regional and international events as well as specific 1 to 1 program
• Developing new ides to recruit qualitative clients, collaborating with 3rd parties such as Department store PSR team/concierge/Chinese travel agents/etc.
• Ensure high level and consistency of Client service/treatment(indicator: Barometer score) throughout the network
• Provide regular analysis on the database (client portfolio, average basket for existing client new clients, per nationalities, repurchase rate….)
• Monitor the Call center activity to keep high level of client service
• Responsible for client database integrity. Implement all Security and confidentiality guideline related to clients’ information.
4. Customer Service
• Monitor the after-sales activity, lead the coordination with Technical center, Regional CS team to make sure the high quality of after sales service
• Support CS representative for handling of the CS issues(complaint) in a timely manner
5. Communications with Internal/External Partners
- Retail Operation 경력 7년 이상
- 영어 Fluent
- 외국계 Retail 출신 우대
이력서 및 경력기술서
담당자명 이성숙 상무이사
㈜엔터웨이파트너스는 주민등록번호 수집 금지 법령과 공정화에 관한 법률에 의거하여, 다음과 같은 정보를 수집하지 않습니다.
1. 구직자 본인의 생년월일을 제외한 주민등록번호
2. 구직자 본인의 용모,키,체중 등의 신체적 조건 / 출신지역,혼인여부,재산 / 직계 존비속 및 형제자매의 학력,직업,재산