Company Description

Were not in the shipping business; were in the information business -Peter Rose, Expeditors Founder

 

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

 

Job Description

SUMMARY DESCRIPTION:

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Import Department.

 

KEY RESPONSIBILITIES:

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operational system

Track and Trace Air Import Files and reporting

Use workflow on a daily basis

Ensure arrival notices are communicated to overseas and customers

Ensure accurate and timely client and vendors billing.

Interact with our customers in arranging their international shipments, meeting customer service standards.

Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).

Meet compliance at all times to regulations internal and external in accordance with government regulations.

Understand department process flow, and looking for best practices to improve operational efficiency and productivity

 

KNOWLEDGE, SKILLS AND BEHAVIORS:

Knowledge:

Expeditors training and company policies

Expeditors services, systems and procedures

IATA Certification (preferred but not required)

 

Skills:

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Pro-active, strong organizational skills

Fluent in English

 

Behaviours:

Adhere to the company's 10 culture attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor and Visionary

 

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