- Provide quality, professional responses to meet customer needs and satisfaction. Solid problem solving processes.
- Assure that all parts necessary for successful service repair are available. Control spare parts inventory levels in trunk inventory.
- Test repaired instrument in all operating modes and assure that repaired instrument operates at Alcon`s specifications.
- Performance of Field Service Activities with Alcon product (Installation, Repair, Retrofit etc)
- Compliance of Standard Test Procedure during Field Service Activity.
- Customer satisfaction Survey related to filed service activity
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