- Extensive direct customer interactions with responsibility for processing customer orders with expediency and accuracy
- Responsible for prompt, courteous and efficient handling and expediting of all inquiries acting as primary customer service contact and liaison
- Works on assignments that are semi-routine in nation but recognizes the need for occasional deviation from accepted practice
- Work results are subject to moderate levels of control and review/ Proactively suggests resolutions and escalates when appropriate
- Runs previously created SAP/SAPDAT reports and conducts order audits based on pre-determined criteria
- Processes orders for materials or merchandise from sales staff or direct customer contact
- Maintains customer files with sales contracts and other information
- Gives price quotations, completes order sheets and checks the price and quantity of each item listed / Distributes order sheets to respective departments
- May coordinate with departments regarding order status, shipping dates, prices, and product availability and back orders