·         Responsible for providing outstanding customer service in a prompt and efficient manner,

·         Servicing of Histology and Pathology Imaging systems such as slide scanner and cytogenetic hardware platforms 

and software,

·         Servicing of Core Histology & Advance Staining systems such as Tissue Processor, Microtone, Embedding 

system and Bond Systems in hardware and software platforms,

·         Acquire extensive and sound product knowledge in order to provide support to our customers in a timely and 

effective manner,

·         Internal service training and study conferences for field service engineers in the team,

·         Technical support for field service engineers in the team and check and adjust the quality of the work of a junior 

engineer,

·         Provide customer support & training to both new and existing customers via on-site or webinar,

·         Represent Leica Biosystems in a professional manner while building relationships with installed base customers,

·         Communicate feedback on service process improvement and establish service processes with service manager,

·         Identify potential business development opportunities with existing customers and refer leads to sales team,

·         Responsible for performing tasks in a compliant manner in line with the requirements of the quality management 

system,

·         Track open customer issues and keep customers posted on the status update, and

·         Liaise closely with IT team members and relevant internal & external parties on resolving technical solutions.

Required Education, Experience, Skills

·         Degree in Bio-medical engineering, Electronics, Mechanics, Computer engineering or other related specialties,

·         Less than 3 year’s experience in Clinical diagnostic product supports,

·         Good command of written and spoken English

·         Strong interpersonal skill and analytical skills and is able to communicate well,

·         Highly motivated, resourceful, meticulous and able to work independently,

·         Team player with an active attitude towards improving work efficiency.

Competencies/Behaviors

·         Team player with own initiative who focus on problem solving skills

·         Demonstrated functional experience in areas such as Sales support Management.

·         A team player that treats individuals with dignity and respect.

·         An independent individual who goes the extra mile to ensure proper communication and reporting.

·         A creative person with a proactive attitude, motivated to set aggressive goals and be measured against them.

·         A person comfortable working in an environment of change and continuing organizational evolution.

·         Display Positivity, entrepreneurial spirit and is trustworthy

·         Flexible and adaptable to changing environment and needs

·         Approachable and enthusiastic individual