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Digital Transformation Implementation and Execution
•Lead cross-functional digital transformation initiatives locally, including detailed business plans, execution/implementation and operations in line with HQ strategy
•Perform feasibility checks on various business initiatives and develop management reports.
Customer Relationship Management and Customer Data Management
•Support marketing campaign activities with holistic CRM data – Sales/Marketing and CS
Digital Innovation Data Analysis
•Analyze digital performance data(e.g, DTOS) and digital KPI for effective management and remediation actions to increase performance
Dealer Communication
•Coordinate with Dealers for required communication sessions with dealer management and employees (e.g. SFDC Dealer training, Information sharing via Benefit site)
External Partnership Management/Agencies
•Based on the digital innovation initiatives, define the potential business partners/agencies to find possible collaboration opportunities
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Education
4 year university graduate Experience
10+ years of experience of relevant experience, preferably in auto or luxury retail industry Experience and knowledge on system implementation preferred/IT background – Salesforce CRM, Website maintenance Analytical, detail-oriented and data-driven
Specific knowledge
Project planning and management
Strong operational skill with attention to details
Good at playing with numbers and statistics with strong OA(MS Excel) skill
Excellent communitation skill both Korean and English (verbal, written and presentation)
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Bachelor¡¯s degree in business administration/automotive related majors preferred