"We`re not in the shipping business; we`re in the information business" - Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solution. Expeditors is headquartered in Seattle, Washington.
Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.
ㆍIdentify with manager / supervisor, develop, and mentor your No. 2.
ㆍSupport the supervisor where needed
ㆍAllocate workloads within team to ensure smooth operations during peak activity or staff absence.
ㆍBe a guide for the team - mentor agents
ㆍEnsure team meets company standards of 52 hours training per year per employee.
ㆍFollow-up new hires training as per the company requirement standards.
ㆍPeriodically communicate department goals and expectations with team to ensure buy-in and accountability.
ㆍEnsure smooth and timely freight process flow.
ㆍPrepare various documents for international transportation.
ㆍCoordinate and negotiate rates with our contracted vendors in procuring space and services.
ㆍEnsure accurate and timely client and vendors billing.
ㆍEnsure accurate and timely data entry into our operating system.
ㆍInteract with our customers in arranging their international export shipments, meeting customer service standards.
ㆍMeet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
ㆍUnderstand department process flow, constantly looking for areas of improved efficiency.
ㆍEnsure all customers standard operating procedures are followed as per the DLSOP.
ㆍWork with the team on meeting KPI standards, as per the company’s procedures.
ㆍMonitor shipment reports to ensure total customer satisfaction
Support the supervisor in the following areas:
ㆍDaily review Stat 1 and operational reports and work with team on updating event codes
ㆍAudit files and work with the team on meeting operating process standards
ㆍBuild and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers.
ㆍEvaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
Support the manager and or the sales department where needed:
ㆍAssist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
ㆍParticipate to the transition of new business/ updates to existing business.
ㆍAssist in retention calls and complete customer reviews with your regular customers to document in the CRM.
ㆍProactively work to maintain and monitor accounts payment within 30 days.
ㆍEnsure company credit procedures are followed and utilized effectively.
ㆍAccurate and timely billing of vendors and resolve accounting issues.