세계적으로 유명한 미국의 Executive Search 회사인 Legal Futures, Drake International 등과 제휴를 맺고 해외의 고급 인재를 알선해서 공급하는 Recruiting 전문업체로 www.everbrain.com 입니다.

(Senior Recruiter)

What You Will Do:

Act as the bridge between customer goals & requirements and our community partners

Represent the community during customer and internal meetings

Vet and sync business requirements and map these to community driven results

Live and breathe the Community Management Team Charter of:

We are the bridge between customers, project managers and the community

We are their voice

We own the performance and the results

Own the capacity management for assigned accounts:

Launch sourcing requests

Ensure successful utilization of new community partners

Lead continuous engagement strategies for your region, solution, vertical

Live a community centric mentality: community experience is at the heart of everything we do

Treat community partners like they are our customers and act in their best interest by pushing for process, technology, and experience improvement

Utilize the strength of the community in new and creative ways

Through your actions, directly impact core metrics of:

Customer NPS

Community NPS

Community Satisfaction

New partner utilization

Translator retention

Community size and scale

Act as the bridge between customer goals & requirements and our community partners

Represent the community as senior stakeholder during customer and internal meetings

Vet and sync business requirements and map these to community driven results

Live and breathe the Community Management Team Charter of:

We are the bridge between customers, project managers and the community

We are their voice

We own the performance and the results

Own the capacity management for a set of assigned team members and their customers:

Launch sourcing requests

Ensure successful onboarding of new resources

Lead continuous engagement strategies for your region, solution, vertical

Live a community centric mentality: community experience is at the heart of everything we do

Treat community partners like they are our customers and act in their best interest by pushing for process, technology, and experience improvement

Utilize the strength of the community in new and creative ways

Through your and your team’s actions, directly impact core metrics of:

Customer NPS

Community NPS

Community Satisfaction

Onboarding journey graduation

Translator retention

Community size and scale

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To Be Successful You Will Have:

Proven experience delivering world class customer service

High ability to manage multiple competing interests, stakeholders and priorities

A critical eye for using data to guide business decisions

Strong organizational abilities: time and priority management, negotiation, conflict resolution, stakeholder management

Strong communication skills

Thorough understanding of basic financial concepts

A high degree of self-motivation, proactiveness, flexibility, solution-driven mindset, and can-do attitude

Native Korean with a high level of proficiency in spoken and written English

3+ years experience in community management, customer success, customer support, supply chain management or a related field

2+ years experience in the localization industry

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In Return You Can Expect:

Continuously challenging work in a fast-paced, global and multi-cultural company and industry

The ability to directly drive meaningful and positive outcomes for our community partners

To work with exceptional, passionate, globally based colleagues and customers

To be part of a major organizational transformation towards a customer, community, and tech first led business

Leadership that consistently takes an “employee first” approach and actively aids in your success

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근무지 : 마포구 상암

업무경력에 따른 협의 (우상향 협의)

description

각, 채용건별 상이 (실제 서류전형 후보자님에 한하여 공개 되고 있습니다.)

지원자 개념 X

Consultant

김신애 차장 / Emily Kim Consultant

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링크드인 www.linkedin.com/in/emily-kim-15b782141

네이버 폼 간편 지원 http://naver.me/GYv4iSpa (이력서 첨부 가능)

카카오톡 간단문의 채팅창 https://open.kakao.com/o/sFi2HT8

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Email: emily.kim@everbrain.com******@*******.***

Web

www.everbrain.com