Minimum qualifications:

  • Bachelor's degree in Computer Science, Engineering, a related field, or equivalent practical experience.
  • Experience coding in one or more of the following languages: Java, C++, or Python.
  • Ability to speak and write in English and Korean fluently.

Preferred qualifications:

  • Experience troubleshooting web technologies (e.g., XML, HTML and HTML5, JavaScript, Flash).
  • Excellent data analysis and data-driven decision-making skills.

About the job

The gTech Publisher Customer Care is a solution-generating team that helps our publisher customers that use Google’s ad products. In addition to troubleshooting for our customers, we work with Sales, Product, and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our customers.

As a Technical Solutions Manager, you will understand the needs of our customers, troubleshoot their issues, and generate solutions to meet their needs. You will troubleshoot issues for our customers and understand their needs. You will also serve as liaison between our publishers and Google's Sales, Product, and Engineering teams in order to identify opportunities where our products can better help our publishers’ businesses.

Responsibilities

  • Deliver innovative and scalable solutions to customer problems, troubleshoot issues, and perform implementation reviews.
  • Advocate new product features and ensure the resolution of technical challenges.
  • Assist clients in the adoption of new products via upgrades and migrations to develop their long-term success.
  • Analyze and optimize the development of clients to ensure their success and guarantee the technical aspects of client integrations by providing necessary documentation and technical guidance.
  • Improve product offerings by providing client feedback on features to Product Management and Engineering teams.