Koh Young Technology
Koh Young Technology, founded in 2002 in Seoul, South Korea, is the world leader in 3D measurement and inspection technology used in the production of micro-electronics assemblies. Using patented 3D technology, Koh Young provides best-in-class products in Solder Paste Inspection(SPI) and Automated Optical Inspection(AOI) for electronics manufacturers worldwide.
Currently, Koh Young is collaborating with top medical schools and hospitals in the US, Korea, and Japan to develop innovative neurosurgical robot systems. With the core technologies developed in-house with the innovation in accuracy, Koh Young is expected to deliver a breakthrough in the field of neurosurgical robots.
 
Koh Young America (KYA)
Located in Duluth, GA, Koh Young America has been serving business partners in North America with sales and technical support since 2010. In addition to KYA’s sales and support for North America, Koh Young Research America was established in 2016 in San Diego, CA as a Research & Development hub for artificial intelligence and deep learning technologies.

Job Summary
The Applications Engineer will provide exceptional help desk customer service in the support of installation, servicing, and maintenance of Koh Young machines and related systems and peripherals. They will provide professional guidance for customers and colleagues on the operation, maintenance, and programming of machines and systems both domestic and international. Providing professional technical support, both remotely and on-site, when needed.

Responsibilities

    • Provide help desk support for customers and colleagues on Koh Young Machines
    • Ensuring completion of help desk issues for customer satisfaction in a timely manner.
    • Train customers and colleagues on proper operation, maintenance, programming and best practices of Koh Young machines and systems.
    • Recommend and oversee operational, process, utilization, or other improvements to achieve optimal performance of machines and systems.
    • Provide all necessary services to customers and partners to ensure and maintain greatest customer       satisfaction, as well as maximize Koh Young America’s business results.
    • Provide technical support, preventive and corrective maintenance, machine and process audits and       assessments, and other related services.
    • Effectively troubleshoot and resolve machine, system, and process issues.
    • Repair, upgrade, and retrofit machines and systems with Koh Young hardware, spare parts, and software solutions.
    • Provide network and software installation support as needed for Koh Young machines and systems.
    • Collect and analyze machine and system data as needed.
    • Other duties as assigned

Skills and Qualifications

    • Bachelor’s Degree in a technical discipline, or relevant Associate’s Degree, or equivalent studies in vocational or military training.
    • Knowledge of electronics manufacturing, robotics, PCB assembly, and/or AI; 2-4 years of experience desired.
    • Excellent oral and written communication, interpersonal, and problem-solving skills.
    • Strong computer, software, and networking skills; strong mechanical aptitude.
    • 2D/3D AOI and 3D SPI programming, operation, and maintenance experience, preferred.
    • Be available to travel domestic and international (valid U.S. or Canadian Passport, required).
    • Able to work effectively and independently with minimal supervision.
    • Ability to readily understand and interpret detailed documents, drawing, and specifications.
    • Must be able to communicate clearly in in giving effective presentations.
    • Must be able to communicate clearly and effectively with colleagues and customers.
    • Proactive, with good organizational, administrative, project management, and teamwork skills; detail-oriented.
    • Able to work under pressure and time constraints; handle challenging and unexpected situations in the field. 

Benefits

    • Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage)
    • 401K retirement plan
    • Generous PTO and paid holidays