Job Title

Order Management Specialist

Job Description

Order Management Specialist (CFC Team Member)

As Order Management Specialist, you are responsible for management of sales orders (systems, options and upgrades) placed by Market Groups (MG), overseeing and coordinating the entire order delivery process through pro-active collaboration with other Supply Chain functions such as Catalogue Management, Finance and Planning and Shipping. You will develop relationships with logistic teams in factories and MG. Furthermore, you are responsible for executing all order processing activities in SAP and other supporting applications, including order screening for configuration completeness and order changes due to Customer or Factory requests.

RESPONSIBILITIES:

• Booking and managing Sales orders: making sure all parts of a customer order (from factories and 3rd party suppliers) are delivered to the warehouse or to the customer complete and on-time
• Place PO’s to suppliers, communicate delivery dates and check if goods are shipped and delivered on time
• Ensuring ICS (Internal Control Standards), SOX (Sarbanes Oxley legislation) and export control compliance
• Archiving Sales Documents files related to customers and countries according to local legislation
• Pro-active communication to (internal) customers in a clear and customer centric way.
• Responding pro-actively to missing items (MOA) or dead on arrival (DOA) claims by using assigned tools
• Supporting the return order processes: contact supplier for authorization confirmation, inform customer of return process, book return order and align all details between customer and factory on return
• Inform and follow-up with Finance concerning credit holds that are blocking shipment and/or PO’s
• Supporting Supply Chain processes from a logistic and documentation point of view (e.g. Sales on shipment, Direct Deliveries)
• Escalate promptly to Team lead when problems are not solved on time and could impact delivery
• Actively support the implementation of continuous improvement, eg. LEAN tools such as Kaizens/A3

REQUIREMENTS:

• Bachelor’s degree in Supply Chain management /logistics or the equivalent
• SAP Experience Required
• End to End Order Management or Order to Cash experience required
• At least 2-3 years of experience in end-to-end order management
• Excellent English communications skills, both in word and in writing (both languages are mandatory).
• Strong Business understanding, result oriented are required