Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
Draw an overall or individualized training and development plan that addresses needs and expectations
Review existing training materials, modify and create course materials and training manuals to meet specific training needs, liaising with Regional and Global HQ
Deploy a wide variety of training and coaching methods
Monitor training programs and manuals to ensure that they are effective and up-to-date, making updates as necessary
Conduct induction and orientation sessions
Conduct ad-hoc high jewelry training, offering the needed support to Boutique Manager and Sales associates in planning and developing high-jewelry sales sessions
Monitor and evaluate training program¡¯s effectiveness, success and ROI periodically and report on them
Proven work experience as a Training Manager in hard luxury
Passionate about fine jewelry and high jewelry
Gemological education is regarded as a strong plus
Excellent communication and leadership skills
Ability to plan, multi-task and manage time effectively
Good planning and organizational skills
Effective command of the English language
Reporting to the Retail Manager, the Training Manager will be responsible to identify training requirements, develop and deliver training plans with the strategic aim to improve sales, customer service and client development skills
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