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Strategic Program Manager
Agilent
Strategic Program Managers are primarily responsible for managing and providing
oversight for enterprise wide service programs at assigned customer sites. As a Strategic Program Manager, you will
collaborate with the Agilent Enterprise Sales team to develop sales
opportunities, design enterprise level support programs to meet the needs of
external customers, and insure the implementation and ongoing success of these
programs. A Strategic Program Manager will be responsible for managing the
delivery of large integrated support services solutions to external customers
and supporting major enterprise-wide services programs, often involving
cross-functional and multi-vendor efforts. The Program Manager will determine the
overall program/project plan, budget, structure, schedule, and staffing
requirements for these custom enterprise level support programs.
A Strategic Program Manager:
- Assists
external customer in the definition and implementation of complex integrated
solutions requiring relevant products and services.
- Builds and
maintains client relationships.
- Is accountable
for a thorough risk assessment of the overall program/project.
- Coordinates
internal and external project team members' contribution.
- Is responsible
for costing of customized solutions and ensuring implementation within budgets.
- Has profit and
loss responsibility.
Additional Responsidility:
- Works on
project management assignments with broadly defined objectives.
- Solves
non-routine issues, challenges and problems within field of specialization
- Must apply and
demonstrate commitment to industry accepted project management processes,
practices, tools, and behaviors.
- Will be
responsible for the successful management, implementation, and deployment of
assigned customer CrossLab solutions and projects.
- Lead Customer
physical inventory and asset tagging activities.
- Provide
Cross-functional team leadership that is in line with Agilent policies and
procedures.
- Assist with
identifying, onboarding and contracting third party service providers to
support assigned projects and programs.
Strategic Program Manager competencies must include:
- Minimum
four-year university degree in a scientific field or equivalent experience.
- 5 to 7 years
of laboratory instrumentation support and/or sales experience.
- Strong
business acumen skills. MBA is an asset.
- Ability to
manage and understand laboratory instrument service and maintenance business
(process & financial).
- Strong
customer focus with a customer first mindset.
- Ability to
design, price, implement, and manage complex lab instrument service and
maintenance programs at customer sites.
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