[담당업무]

Customer Success specialist responsibilities include resolving customer queries, recommending solutions and guiding users and customers of global Social Media Services in order to provide Outstanding Customer Experiences.

· Understand customer inquiries and respond via applicable channels: email, chat, and callbacks.

· Understand customer inquiries and ensure they are answered or routed through the appropriate support channel.

· Manage customer escalations and ensure that these are answered, tracked, and escalated as required.

***Company is situated in Penang, Malaysia. After receiving EP candidate will move and work there.***

[근무부서 및 직급/직책]

직급/직책: 팀원

[자격요건]

경력사항: 신입, 경력(연차무관)
학력사항: 대학교(4년)졸업