[회사설명]

외국계 High-End 주얼리 명품 회사


[모집부문]

Client Care Center Manager 


[담당업무]

Client Service Management
Elevate client experience by consistently delivering memorable moments
• Define and deliver KPIs based on business requirements, omni channel sales and clients’ needs
• Create a culture where all client advisors contribute towards a consistently high standard of client satisfaction by defining, modeling and holding staffs accountable for demonstrating behaviors that enhance client engagement and represent brand values

Business Accountability (Sales)
Contribute to sales achievement and drive lifetime loyalty and spend
• Foster a climate of Sales Excellence
- Enhance client engagement and build enduring relationships that create lifetime value through repeat sales
• Actively support and develop sales incentives that drive a culture of excellence and support sales achievement

Talent Management
Elevate and retain talent to ensure a winning team and create a best in class service organization
• Develop and execute a Talent Strategy for client service team to recruit, retain and develop a high performing team
• Continuously encourage, coach and provide qualitative feedback to keep CS team high standard
• Identify area for improvement or training needs

Data Integrity/ Reporting/ Projects Management
• Responsible for the highest level of data integrity of client information in adherence with all policies and procedures.
• Keep track of KPI data and identify issues and opportunities


[자격요건]

• More than 10 years experiences in Client Service, Client Service training or sales management in retail or luxury retail industry (luxury industry is preferred)
• 3+ years’ Experiences in team management
• University graduate
• Strong communication skills (English is preferred)
• Strong client oriented and people focus
• Solid knowledge of client service management
• Proficient OA skill


*근무지

서울


*직급

[차장급][과장급]


[제출서류]

영문이력서


[제출처]

담당자명   이성숙 상무이사

전화번호   02-6281-5025 



www.nterway.com



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㈜엔터웨이파트너스는 주민등록번호 수집 금지 법령과 공정화에 관한 법률에 의거하여, 다음과 같은 정보를 수집하지 않습니다.
1. 구직자 본인의 생년월일을 제외한 주민등록번호
2. 구직자 본인의 용모,키,체중 등의 신체적 조건 / 출신지역,혼인여부,재산 / 직계 존비속 및 형제자매의 학력,직업,재산