- Deliver excellent support to clients and partners

- Engage and interact directly with our clients to build partnerships and be their go-to person

- Listen to and intake the client’s technical challenges, identify potential hotspots, and work with the internal engineering and design teams to provide solutions

- Own and drive the resolution of technical issue with the platform

- A Bachelor's degree in a related field or equivalent experience in client technology support, computer system, storage, network, or cloud administration 

- 2 to 3+ years of experience in technical support or system administration, supporting internal or external clients within enterprise corporate environments 

- 2+ with AWS or a similar cloud infrastructure    

- A basic understanding of data center servers, storage and networking technologies, microservice architecture, and software development life cycle is a plus 

- Experience with Docker, Terraform, and Kubernetes is a plus 

- Good command of English