Job Title: Field Service Engineer, qPCR/CE (Capillary-Electrophoresis)
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½á¸ðÇǼŻçÀ̾ðƼÇÈ(Thermo Fisher Scientific)Àº Àü¼¼°è 60¿©°³ ±¹°¡, ¾à 100,000¸íÀÇ Á÷¿øµé°ú ÇÔ²², ¿¬ ¸ÅÃâ 400¾ïºÒ ÀÌ»óÀ» ´Þ¼ºÇÏ´Â ¼¼°èÀûÀÎ °úÇРȸ»çÀÔ´Ï´Ù. ½á¸ðÇǼŻçÀ̾ðƼÇÈÀº °í°´µéÀÌ ¼¼»óÀ» ´õ¿í °Ç°ÇÏ°í, ±ú²ýÇϸç, ¾ÈÀüÇÏ°Ô ¸¸µé ¼ö ÀÖµµ·Ï µ½´Â´Ù´Â »ç¸íÀ» °¡Áö°í, »ý¸í °úÇÐ ºÐ¾ß ¿¬±¸ ÃËÁø, º¹ÀâÇÑ ºÐ¼® ³Á¦ ÇØ°á, ȯÀÚ Áø´Ü °³¼± ¹× ÀǾàÇ° °³¹ß, ½ÇÇè½Ç »ý»ê¼º Çâ»ó¿¡ ÁÖ·ÂÇÏ°í ÀÖ½À´Ï´Ù.
-About Thermo Fisher Scientific: (https://corporate.thermofisher.com/en/home.html)
-Job Korea X Thermo Fisher Scientific Korea: (https://www.jobkorea.co.kr/Super/thermofisher)
-Blog: (http://blog.naver.com/thermofishercareers)
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Location: ´ëÀü (´ã´çÁö¿ª – Ãæûµµ, Àü¶óµµ)
How will you make an impact?
As part of the Thermo Fisher Scientific team, you¡¯ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world¡¯s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
What will you do?
- Provide onsite installation of instruments, upgrades, updates, repairs and planned maintenance service
- Display integrity, understanding, tact, fairness and technical knowledge in all customer interactions
- Achieve specified revenue targets while satisfying customer from instrument repair, installs and PM¡¯s
- Build relationships with customers to offer and close the sale of service contracts and other service products
- Collaborate with internal partners to resolve customer issues and improve processes
- Handle spare parts: ordering, usage, returns, physical count, stock management, etc.
- Carry out Qualification & Validation Products at customer sites
- Maintain technical proficiency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors
- Manage travel expenses and follow travel policies and guidelines
[Working Conditions]
- Frequent travel to customer site is required and ranges from 60-90% of work time
- Works both remotely at home and in a laboratory environment
- May be required to stand for long periods of time while performing duties
- Works safely with chemicals and hazardous materials
- Able to work additional hours and flexible shifts
- Travel for technical training to Singapore or US is required from time to time
How will you get there?
[Education]
- Required: Bachelor¡¯s degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge
[Experience]
- Minimum of 3+ years of meaningful experience in a related science, engineering and/or customer facing role
[Required Qualifications]
- Uses effective questioning to identify customer needs
- Exercises judgment setting work priorities and identifies next steps
- Participates as a positive influence to the team
- Quickly adapts to change with positive and constructive feedback
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