▣ Company: 글로벌 명품


▣ Position: Retail Manager (차부장급)


▣ Responsibility
o Sales Development
- Analysis of Boutique & staff sales performance to propose action plan & objectives
- Liaise closely with the Sales Department to ensure that the Boutiques are fully merchandised according to the set Assortment
- Analysis of stock situation in each Boutique throughout the month to ensure proper supply to the Boutiques.
- To identify fast & slow sellers then recommend appropriate action.
- Provide statistical analysis of Sales & replenishment needs
- Communicate and work closely with the Retail team and Boutique Managers regarding sales activities, training, marketing and promotional activities

o CRM
- Responsible for Reporting on Client and Prospect data quality: work closely with CRM on analysis on results
- Lead the Market to achieve CRM KPI such as quality client data capture rate, conversion rate and retention rate, etc.
- Ensuring data collection and storage’s compliance
- Provide qualitative analysis on clients’ profile, store pattern in terms of client base and purchasing habits, correlation analysis in between stores in HK and Macau
- Work closely with CRM to Analyse Boutique & staff CRM performance and propose action plan & objectives
- Work closely with Boutique teams to communicate and execute CRM strategies
- Create and follow-through CRM action plans at boutique level with clear objectives, deliverable and timeliness for completion
- To support other departments to target the Audience for Retention Events and coordinate with related internal and external parties for event implementation and all collaterals (Target selection, invitations, gifts, etc)
- To work with Retail team to set Target of sales for event/ loyalty programs
- To provide relevant support upon completion of event / campaign (quantitative and qualitative feed-back, budget analysis, etc) to increase the ROI

o Team management
- To work within Retail team to set Boutique Manager objectives to be review constantly
- Manage & coach the managers, train and animate the team
- Ensure all Boutiques Managers perform coaching to the team according to Btq needs
- Set objectives to boutique managers and conduct yearly evaluation, KPIs
- Implement leadership principles and values for leading people and the business to drive the best work culture
- Ensure talent retention and set actions for staff development
- Review salary & commission schemes for all retail boutique staff and propose incentive to boost slow movers

o Training
- Implement HQ Training guideline and follow up at local level
- Coordinate and animate training programs in the Network
- Interact frequently with boutique managers and staff to identify training needs and making proactively recommendations for improvement
- Provide customized and individual coaching
- Work with external consultants to conduct specific trainings when necessary
- Follow-up training performance indicators for the Country and measure the efficiency of the training sessions

o Implementation of Key Objectives
- Attain the highest Maison profile
- Ensure all Boutiques are operation at their maximum level
- Ensure all Boutiques are maintained at the highest decorative standards
- To be involved and assist with the installation & set-up of new Boutiques

o Boutique image development and VM maintenance
- Responsible for the appearance and maintenance of the Boutique together with the Boutique Managers
- Ensure that the Boutiques follow the Merchandising standards as set by the Maison
- Liaise closely with the Marketing Department on various Marketing actions such as the animation calendars and Exhibitions, to ensure timely implementation & professional execution

o Operational Reporting
- Consolidate all the monthly reporting pertaining to each Boutique’s performance
- Perform comparative studies on the monthly reports
- Setup reporting vehicles for distribution to Management & Boutiques
- Manage CS cases


▣ Location : 서울


▣ 전형 방법
1. 서류전형
2. 면접전형


▣ 제출서류
- 상세 경력 위주의 국영문이력서(MS Word 파일)
- 응시분야 / 연락처 / 연봉(현 연봉 & 희망 연봉) 기재


▣ Contact point : 손윤희 이사
If you have any question, please do not hesitate to contact me.
Home : www.hennymccoy.com
Office : ***-****-**** // Email : yhson@hennymccoy.com******@*******.***
** 이메일로 접수바랍니다 (온라인으로 지원할 경우 확인이 늦어질 수 있음)**

▣ 기타 유의 사항
면접은 서류전형 합격자에 개별통지 합니다.
국가보훈대상자와 신체장애자는 관련서류 제출시 관계법에 따라 우대함.
모든 서류는 반드시 MS Word로 작성하기 바랍니다.
제출하신 서류는 일체 반환하지 않습니다.
입사지원서 내용에 허위사실이 판명될 경우 입사가 취소될 수 있습니다.
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당사에서 이력서를 보관하고 있다가 추후 다른 포지션, 좋은 기회로 연락 드릴 수 있음을 감안하여
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