CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best, feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring full selves to work and to their life’s calling.

At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful and caring in inspiring our people; fostering an environment that reflects our strong values; encouraging and enabling inclusion and investing in work and workplace that foster collaboration and well-being. This is critical for the long-term success of our business.

Job Purpose:

Lead divisional human resources business partnering, through seamless collaboration amongst HR functions and business, to drive talent management, talent development, employee Engagement, HR strategy, management of employee cycles, and organization development with the supervision of Head of HRBP and L&D – Fashion & WFJ.

Key Responsibilities:

This job holder will be responsible for planning and executing HR cycles (HC planning, performance management, talent management, talent development) and provide required HR business partnering / consultancies under the supervision of Head of HRBP & L&D - Fashion & WFJ. This role will focus on enabling seamless execution of key HR agendas through effective collaborations amongst HR team and divisional counterparts with understanding divisional business and its competitive landscape.

Main responsibilities are listed and not limited as below:

HR cycle management / recruitment:

  • Lead managing the seamless execution of Fashion & WFJ divisional specific HR cycle management, including, monthly HR submissions (employee list, employee transfer, exits and recruitments), quarterly headcount reporting and budget forecast

  • Monthly HC reporting to division, Fixed term contract renewal, ad-hoc support from division

  • Lead managing annual performance management of Fashion & WFJ division

  • In collaboration with talent acquisition and RPO team, manage and support overall recruitment planning and forecasting of roles in Fashion & WFJ division

  • International move facilitation – short/long-term assignees, permanent transfer, VIE

  • On/off-boarding support when required

HR strategy and organizational development / design:

  • Provide support in building Fashion & WFJ divisional specific HR strategy and organization development / design initiatives through close collaboration and supervision of Head of HRBP / L&D – Fashion & WFJ.

  • Lead the implementation and execution of aligned HR strategies and organization development / design initiatives for Fashion & WFJ division.

  • Provide tactics and solutions in managing the change in implementation of key HR strategies and OD initiatives for both office and frontline organization of Fashion & WFJ.

Employee engagement / culture / relationship

  • Become the go-to person for employees’ general queries or grievance through continuous employee engagement and rapport creation for both frontline and office Fashion & WFJ employees.

  • With the consultancy and support from Employees Relationship team, manage employee relations and grievance related cases within Fashion & WFJ division with retail managers and Head of BTQs.

  • Lead the management and execution of Fashion & WFJ divisional People Experience and culture initiatives with support and guidance from HR PE team.


Academic/Professional Qualifications

  • BA degree or higher

Work Experience

  • Min 7 to 10 years of experience in the field of Human Resources

  • Experience as HR Business Partner in a large multi-national or local company strongly preferred

  • Previous exposures and accumulated knowledge in talent management, talent development, HR HC management, employee relations, OD / HR strategy


  • Agility to learn and adopt / Able to work and perform under pressure

  • In-depth understanding of Human resources as well as business

  • Effective and succinct communication skills

  • Resilient mindset and can-do attitude

  • Strong interpersonal skills & good team player

  • Self-motivated and hands-on

  • Proactive thinking and problem-solving mindset

  • Open to changes and differences

  • Solid command of written & verbal English

Key Interactions / Stakeholders:


  • Fashion & WFJ leadership team, Fashion & WFJ frontline employees, office employees, including Head of BTQs, BTQ leadership group, Retail L&D Partners, other stakeholders

  • ODHR L&D, Employee relations, PE, HR Operation, Reward, Divisional HRBPs, Talent acquisition, divisional L&D

  • Fashion & WFJ key stakeholders including retail management, retail planning and operation, other retail functions

  • Finance, TDS, Legal and other related functions on collaborative matters such as HR budget, labor cost, HC forecast, etc.


  • External labor law consultancy, external search firms, 3rd party dispatch agencies, and other related external stakeholders