Key Responsibilities:
¡¤ Propose & communicate to sales advisors - the Annual Implementation Plan of FASHION & WFJ training, to ensure staff adequate confidence and competence of One House, CHANEL knowledge & service skills with market update
¡¤ Manage all FASHION & WFJ TRAINING to ensure high level of client experience including product knowledge and service standard
¡¤ Translation review for training materials on time with accuracy
¡¤ Develop competitive In BTQ training materials based on CHANEL selling ceremony & product
¡¤ Update training record and report monthly basis
¡¤ Collaborate with digital learning professional for e-learning contents creation and delivering
¡¤ Regular update to L&D team the local learning & engagement implementation progress. Identify the missing opportunity and provide learning solution
¡¤ Demonstrate all round training capability from needs diagnosis, program design, measure to review via blended approaches for all levels of retail population with effective preparation & planning.
¡¤ Contribute team to transit smoothly as learning partners, both fashion learning team and RLDPs with education function.
¡¤ Preparation & support internal & external event
¡¤ Planning and training of key sales speech of each new product
¡¤ Support and participate in company/divisional project as per assigned
Required Competencies
• Fluent in written and spoken English
• Computer literate (MS OFFICE included)
• Experience on training delivery is must
• Demonstrate positive energy – perform professional and influence audience
• Proactive approach to identity opportunity or tackle problem
• Basic commercial sense
• Ability to digest complex or new information, and then infuse the team correctly with her / his input to make things happen / go beyond expected
• Visionary (open to possibilities, long-term focus, communicates the vision to inspire)
• Strategic thinker (connecting the dots, analytical and systemic)
• Comfortable with complexity and ambiguity
• Curious (personal flexibility, continuous learner)
• Resilient
• Good communication and interpersonal skills, able to work with people at different level
• Proper project management, analytical skills; ability to influence others through analytical recommendations
• Collaborative in mind to deliver result that benefit to the company
• Passion to develop, motivate and help others achieve performance goals, stretch goals
• Client Service Mindset