The Content and Media team is part of Gracenote, a Nielsen company. It provides entertainment metadata, content IDs and related offerings to the world’s leading creators, distributors and platforms. Gracenote technology enables advanced content navigation and discovery capabilities so consumers can easily connect to the TV shows, movies, music and sports they love while delivering powerful content analytics making complex business decisions simpler.

ABOUT THE ROLE
We are presently looking for a Technical Account Manager to oversee the implementation of Gracenote solutions to our customers, as well as provide day-to-day technical account management for key customers. These activities require working with internal cross-functional technical and product groups and external customer business and engineering teams to drive successful delivery of customer engagements. 

RESPONSIBILITIES

    • Involved in the full customer lifecycle with a goal to make customers successful and increase revenue and retention.
    • Owning delivery of solutions to customers.
    • The interface with the product delivery teams of our customers.
    • Managing communication in various project phases.
    • The primary technical post-sales contact for key customers.
    • Triaging and managing status of all assigned customer issues.
    • The interface with other Gracenote product, engineering and content teams necessary to solve complex customer issues.
    • Providing various teams with overall health information of the customer base, including indicators to identify at-risk customers, including comprehensive use of the company’s online sales management tools.
    • Maintaining an excellent technical product knowledge on Gracenote’s video product portfolio.

QUALIFICATIONS & SKILLS

    • Bachelor Degree in Business, Information Systems, Computer Science, related field or equivalent work experience.
    • Min 3 years or more of technical account management experience or the equivalent
    • Demonstrated leadership, communications, project management, organizational and problem solving skills.
    • Strong sense of ownership and follow-through.
    • Demonstrated ability in risk management and problem anticipation.
    • Proficiency on working with structured data (including XML), Web-based APIs.
    • Attention to detail and a commitment to excellence and high standards.
    • Excellent written and oral communication skills in Korean, English for the markets supported.
    • Occasional travel to client sites, conventions, training locations, etc. 
    • Video and/or entertainment background (would be an advantage).
    • Experience working with remote and dispersed is a plus.
    • Project Management background or PMP certification is a plus.
ABOUT NIELSEN

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data
about what people watch and listen to. To discover what’s true, we measure across all channels
and platforms—from podcasts to streaming TV to social media. And when companies and
advertisers are armed with the truth, they have a deeper understanding of their audiences and can
accelerate growth.

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your
thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around
maximizing a new technology or you see a gap in the market, we are here to listen and take action.
Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll
enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be
part of a team that motivates you to do your best work!