The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.

For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.
 

JOB TITLE                                 Retail Manager

 

REPORTING TO                       Managing Director

 

 

MAIN PURPOSE

 

Build a culture and obsession of enjoyment, accountability, creativity, solution focus for Chloe Korea’s retail operation & learning strategies - driving and tracking them, including sales development, talent development, and retail environment improvement.

 

 

KEY RESPONSIBILITIES

 

 

Key responsibility 1: Sales development

  • Understand the philosophy / principles / culture of Chloe and instills in the retail teams
  • Work with managing director and set commercial targets
  • Work with boutique managers to ensure success of strategic execution by managing qualitative and quantitative KPIs (clients, sales, service, experts etc)
  • Analyzes variance against set targets regularly and take appropriate actions
  • Analysis of staff sales performance to propose action plan & objectives
  • Communicate and work closely with merchandising and communication teams regarding activation, training, marketing and promotional activities
  • Works closely with the merchandising to ensure that each boutique is stocked with an ideal depth and width of merchandise
  • Support merchandising and communication team by sharing competition activities

 

 

Key responsibility 2: Talent development

  • Identify / build / develop future LEADER for Chloe Korea and high performing team
  • Tailor made coaching / development for individual team member
  • Prepares and discusses with the managing director to devise succession planning for the retail teams in the short and long term

 

 

Key responsibility 3: Retail environment improvement and BTQ Maintenance

  • Support team members for all operational tasks
  • Continuously seek for retail improvements that benefit client and employee experience by keeping abreast of “what is out there” in terms of retail innovation and other best practices

 

 

QUALIFICATIONS & SKILLS:

 

  • 8+ years of relevant experience in retail operations and retail training
  • Role models as an ambassador of Chloe in terms of behavior and grooming, whether with internal or external customers, online or offline, thereby inspiring the retail teams to do the same.
  • Demonstrate ability to drive business KPIs through retail programs and training development
  • Strong communication and influencing skills
  • Strong leadership skills including empathy, caring, coaching and motivating
  • Resourceful, curious, dynamic, and proactive
  • Strong numeric sense and great attention to details
  • Good English communication skills
  • Good computer skills