Training Specialist

The trainer is responsible for the successful development and enhancement of Van Cleef & Arpels staffs especially for sales associate. The main objectives of developing is elevating talent pool: sales performance, client development, knowledge of Maison and reaching a sustainable high quality of client service.

Task 1 – Implementing adapted team development path

• Conduct Maison’s key trainings which focus on soft skill  (service, clienteling, selling skill, CS…) with embracing local needs and communicate all the training programs on a timely basis & organize.
• Training evolving: Trainer to enhance team experience through utilization existing tools, develop new contents and improved knowledge.
• Identifying and assessing future and current training needs through talent pool.
• Provides superior guidance, mentoring, adapted development path and feedback for the Sales Associates to strengthen their talent pool.
• Regularly communicating with management, trainers and sales team members to ensure that all needs are met, monitor the progress of performance & training efficiency to foster follow up actions.

Task 2 – Develop & maintain team expertise

• Develop & implementing advanced training to enhance team expertise especially Sales Associate communities.
• To company provide suitable development path to team, identify success factor, key development area by staffs and training needs.
• Closely working with internal team, implementing follow up session , identifying future training needs and creating a curriculum to facilitate that training.

Task 3 - Assist to achieve effective people development strategy

• Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry.
• Ensures that training materials and programs are current, accurate, and effective.
• Develop & arrange the localized training with team & General support for training events.

Task 4- Responsible for promotion of the E-leanings

• Promote and market the E-learnings and various training programs to team take opportunity their knowledge development.
• Responsible for maintaining and reporting on key learning path on an ongoing basis.
• Translate & proofreading for the new e-learning programs.

To know

• In 5-8 yrs work experience as a Field Coach, Trainer or similar role in luxury hospitality industry.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
• Behavioural competencies: excellent interpersonal skills, reliable and independent, positive attitude, presentable, team player.
• Additional training certification is a plus
• Language: fluent in English (verbal & written)

Key competencies

•  Defines the key elements required to achieve the priorities.
•  Focuses others on priorities coherent with the long-term vision regardless of the volume of work.
•  Promotes people development through their exposure to diverse activities.
•  Trains others and develops team members for future Maison's needs.
•  Shares information with interested and accountable parties, encouraging them to do the same.