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RESPONSIBILITIES
Lead, develop and implement the Omni-Channel business strategy as well as the OmniChannel operation culture building the relevant operating model, leading its implementation, ensuring a coherent and the smooth integration of Omni-Channel local initiatives as well as supporting the retail transformation in agreement with both local and global direction.
Omni-Channel Business Development
- Implement the local Omni-Channel business strategy in agreement with the Managing Director and the Global strategy, involving all stakeholders across the area, departments and functions (Marketing & Communication, Retail, IT) in order to ensure integrated and well-prioritized action plans.
- Develop and set up the Omni-Channel operating model relevant, including Omni-Channel processes and new functions setup, ensuring smooth execution and continuous improvement through appropriate monitoring.
- Implement and set up the e-commerce in agreement with the Managing Director, implement and integrate the WW platform in the local reality.
- Initiate local innovation process with regard to new digital capabilities through constant dialogue with stakeholders to scope out roadmaps and define requirements
Project implementation
- Organize and drive the Omni-Channel project implementation, in order to ensure the alignment within the Local/Regional requirement and the Global Direction.
- Develop and set up the e-commerce strategy, platform and priority market and plans in local.
- Set up the Customer Care operating model; implement the client support standards based on the Corporate guidelines.
- Manage the project implementation in line with the Global Omni-Channel direction and in collaboration with the Corporate Omni-Channel team to ensure the local set up is in line with the Global direction and the Regional/local communication packages are in line with Omni-channel¡¯s requirements.
- Partner with the Regional/local IT to plan and prioritize Omni-Channel project and activities, optimizing resources and budget allocation, while leveraging.
- Collaborate with the Supply Chain & logistic team for the local planning and allocation strategies according to Omni-Channel objectives. (important)
- Cooperate with the Marketing and Retail team in order to define and develop the Omnichannel user experience across stores and Bulgari.com.
- Partner and provide input to Merchandising to ensure e-commerce needs are included in the overall assortment analysis
Management & Operations
- Support the Omni-Channel store operations assessment and evolution in terms of ecommerce user experience, in-store app development and integration with in-store processes & systems, providing input to improve Retail digital competences.
- Support, monitor and challenge the Retail team for the implementation of the new OmniChannel client experience
- Work with the boutique managers to ensure Omni-Channel operations in the stores, is well managed on day-to-day basis to achieve Omni-Channel targets, and improve results
- Control Omni-Channel costs through management of suppliers, contracts, budget, and negotiations in order to achieve the Corporate requirement of the Omni-Channel experience.
E-Commerce
- Budget & Planning - In charge of the local/regional e-commerce budget (3-year plan & yearly budget) definition and revision, in close integration with other Retail functions, ensuring constant monitoring and corrective actions according to business opportunities and priorities in the Region
REQUIREMENTS
• Minimum +10 years of experience in a relevant department or business industry.
• Preferred Skills/Experience
- Ecommerce / digital channel management experience
- Developing future state customer experiences
- Digital sales and prospect acquisition experience
• Business Awareness and Agility, Entrepreneurial spirit
- Strong Leadership, Project management capability
- Expertise knowledge of marketing, media and merchandising techniques - IT Literacy