• Drive EUV service business for Samsung account including preparation and negotiation of service level agreements and long term service business planning.
• Synchronize and agree on business agreements, practices, and structure for global accounts.
• Ensure that ASML meets or exceeds corporate business goals while maintaining customer satisfaction and addressing our customers’ requirements to stay in continued competitive operation.

Business & Commercial Responsibility

• Builds long term strategic relations with customers and be recognized by the customer as an integral part of their ASML Global account management team.
  
  
• Develops Service Business for Global Samsung account

1. Develops plan to secure service business margin
2. Prepares strategic Service Road-Map (SRM) and prepares Service Level Agreement (SLA) proposals taking input from Global Account Management /Regional Sales Management and CS Operations and customer specific CIL(Customer Issues List) or other requirements
3. Creates service SLA proposal for VPA or annual service contract by rolling up prices and suggesting WW discounts, giveaways, T&C issues, margins
4. Pre-aligns on the package with all sectors then gets approval from DST(Deal Structure Team).

• Negotiates and gets agreement on SRM/SLA proposals with customers and ensures effectiveness of business agreements for global accountOwns input into corporate financial planning of SLA sold and revenue expected for the WW account or the region.

• Feedback into SBI and BL on service product definition and scope (innovate with new ideas / changes based on experience)
• During all steps above, balances, mediates, and aligns by close communication between customer and ASML (BL and CS)

Operational Responsibility : Management of Service Delivery

• Verifies with GOM that CS Operations delivers against the negotiated SLA and verifies that CS Operations is achieving customer requirements.
• Owns, reports on, and escalates as necessary the ‘as quoted and sold’ Service costs and margins
• Confirms service product value is realized ‘as sold’ to ensure margin and product definition are viable / valid
• Performs assessment with GOM of customer satisfaction with ASML service levels, products, and company performance.
• Ensures site to site uniformity in cooperation with GOM and Local CS operations managers.
• Ensures the service operations group collects of and disseminates customer specific Best Known Methods (BKMS), Way of Working (WOW), and product requirements across sites.

• Bachelor’s degree or above related major.
• Above 15 years in related area.
• Experience in Semi-industry is preferred.

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

• Proven organizational skills to align multiple stakeholders
• Excellent Customer Relationship Skills
• Exceptional strategic thinking, determines priorities and organizes actions effectively
• Strongly influences all levels of the organization: able to motivate, drive, steer and convince others.
• Excellent communication and presentation skills.
• Fluency in English

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

 

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