§   Achieve the Key Performance Indicators and Service Level Agreements targets.

§   Evaluate vendor’s service delivery quality based from the defined Key Performance Indicators.

§   Prepare and submits local and monthly reports.

§   Coordinate with project manager, building management office, regional engineering team and all related domains for any project or work affecting facilities services.

§   Evaluate manpower resources to ensure appropriate and sufficient manpower supporting client’s business operation.

§   Develop and implement innovative programmes and processes to reduce utility and operational cost to help client achieve its target saving cost.

§   Ensure client request and complaints are properly attended.

§   Implementation and management of Risk and safety work practices to reduce and eliminate business operation interruptions.

§   Set objectives and measurable goals to further improve system operations and exceed customer satisfaction.

§   Meeting with the building management office, corporate security and CTO.

§    Projects - project and program management for new build, refurbishment, critical services, relocations and moves

§   Performs monthly review of space charging allocation

§   Ensure availability and adequate supply of consumable materials to support business operation.

§   Coordinates with clients for headcount validation and seat allocation.

§   Meet BU for Space Utilisation and Headcount validation

§   May assist in managing the global furniture and artwork portfolio.

§   Answers client’s questions/concerns and provides data to back up recommendations.

§   May identify existing furniture solutions currently in place and develops standard operating procedures for all furniture activity.

§   Maintains knowledge of current and future space needs and understanding of the business direction and changing workplace needs.

§   Tracks, monitors and oversees all non-project related moves, planning and inventory of furniture and workstations.

§   Coordinates planning for non-project related moves, adds, and/or changes. May deliver budgetary forecasting.

§   Attends meetings with client representatives and facilitates discussion/programming of space requirements (headcount/growth, allocations, adjacencies, special support needs).

§   Provides metrics, collect, organizes and analyzes data related to client’s facility requirements and physical space needs. Educates and enforces policies, standards and procedures.

§   Reviews, and/or updates CAD drawings and/or related database(s). Documents findings, conclusions and communicates recommendations based on data analysis and supply/demand assessment.

§   Reports to client and service delivery partners upon critical success factors, work environment and delivery efficiency and effectiveness.