[담당업무]

Service Excellence
• Provide a level of service and an experience that distinguishes Tiffany. Act as a trusted authority to reduce client effort in the resolution of their concerns.
• Honor commitments as the client advocate between internal departments and business processing to resolve client dissatisfaction and build enduring relationships. Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client’s experience.
• Create loyalty to the Tiffany brand through consistently high communication quality

Gain and Grow Market Share
• Build client relationships by creating a welcoming and gracious ambiance. Use collaborative dialog to understand client wants and needs.
• Acknowledge and celebrate milestone events and use strategic selling skills to execute sales opportunities that create lifetime memories for our clients.
• Explore clienteling opportunities and build loyalty through personalized service and consistently deliver excellence service which exceeds client’s expectation.

Efficiency and Productivity
• Respond to client inquiries and concerns in a consistently efficient and accurate manner without compromising the Tiffany Experience.
• Display expertise in a multi-system, multi-tasking environment to manage calls, emails and business processes. Consistently meet productivity requirements based on business needs and metrics for Contacts per Hour, Average Handle Time and After Call Work.

Teamwork
• Contribute to the performance of the department with scheduling flexibility that meets the needs of the business and by assisting new employees with the attainment of their new job skills.
• Backup supervisor role for onsite management and internal resource coordination.

[자격요건]

경력사항: 경력(3년 이상 )
학력사항: 학력무관