CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring their full selves to work and to their life’s calling.

Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at Chanel. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibility of your growth.

At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful and caring in inspiring our people; fostering environments that reflect our strong values; encouraging and enabling inclusion; and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.

The Internal Communications Manager will lead the development and management of an effective and comprehensive internal communications strategy and plan for Korea, and partner closely with HR on culture-building and people engagement initiatives. This role reports directly into the Asia Pacific Head of People Engagement and Communications, and on a matrix basis to the Korea General Manager for ODHR. Ultimately, the candidate’s mission is to create impactful communications to connect all parts of the organisation and improve overall employee experience.

Key Responsibilities:
• Bridge leadership and business priorities with employee voices to create meaningful, multiway and sustained dialogue across all levels of the organisation
• Develop and implement effective, measurable and sustainable people communications initiatives, working with business stakeholders on adapting these to their unique requirements. This needs to include audience identification & segmentation, key message & channels analysis, clear communications objectives, short/long term plans and measures for success.
• Conceptualise, plan and manage communications and engagement tactics including townhalls, internal forums and other connection platforms
• Independently plan and develop impactful content including speeches, scripts, written leadership messages, newsletters, stories including infographics and other multimedia
• Manage internal communication platforms including digital channels and the intranet
• Monitor closely developments in the digital/engagement platforms landscape
• Provide strategic counsel on issues and crisis management, and manage the employee communications aspects of such situations
• Drive culture-building and change campaigns from conceptualisation through implementation, effectively bridging employee sentiments with organisational goals
• Build strong networks throughout the organisation and with market teams for effective collaboration and to ensure communications initiatives truly meet business and employees’ expectations
• Manage a roster of design, production and content vendors for effective outcomes and relationships

Work Experience:
• More than 10 years’ experience in dedicated communications management roles, across both external and internal communications

Required Competencies and Attributes:
• Excellent command of written and spoken English and Korean
• Outstanding content development skills, including adapting messages and writing for different audiences, occasions and platforms (Writing samples will be requested)
• Strong presentation abilities
• Strong understanding of strategies and interventions to influence behaviours and deepen emotional connections
• Deep experience managing senior stakeholders, working in a matrixed structure, and collaborating with regional/global colleagues and partners
• Familiarity with the use and advantages/advantages of various communications platform including digital channels
• Excellent interpersonal skills with a strong balance of EQ and IQ
• A positive, proactive, curious, eager-to-learn and roll-up-your-sleeves attitude is essential
• Organised, meticulous and able to manage tight deadlines and multiple projects
• Must be comfortable with ambiguity
• Experience in and an understanding of the retail industry is a plus