Customer Service Specialist


Avantor Performance Materials Korea is a leading company in the field of specialty chemicals in Korea. We develop innovative products and solutions to meet different customer needs. Our expertise spans biopharmaceuticals, life sciences, healthcare, electronic materials, and more. We are committed to continuous innovation and outstanding quality to pursue customer success and achieve high performance in the global market.

Recruitment Division and Qualifications

Responsibilities Eligibility personnel

[Responsibilities]

Communicates daily with customers, SC, Sales, regulatory team in Korea and manufacturing sites.
Strong collaboration with Finance, SC & Sales team for order-stock-billing process.
Serves as the primary contact for any service-related inquiry, and keeps all functions informed of customer needs.
Work directly with sales team and other departments to achieve customer happiness and continuous revenue growth through expediting urgent orders and sales lead generation.
Coordinates customer order requirements, expedites orders as appropriate, and addresses inquiries regarding products and services including pricing, product availability, returned goods, etc.
Work with e-commerce team to develop web ordering system.
Determines when customer issues need to be escalated and follow through on resolving issues.
Maintain accurate and correct records for all business-related information.
Responsible for data management in SAP/ERP system including quality issues. Mainly SD module and key master data.
Responsible for Drop shipment orders to billing end to end operation


[Department of Work and Position/Position]

    Position/Position: Teammates

[Eligibility]

Experience: Entry-level, Work experience (2 to 5 years)
Education: Regardless of educational background

  • Customer service - Order to Cash process
  • 2-5 years in sales coordinator and/or customer service (Order to Cash) from customer service to billing etc. is helpful.
  • Experience in multinational company or background is helpful.
  • Knowledge to use SAP(SD), Microsoft Excel, Words and Power Point.
  • Strong communication and interpersonal skills, calm under pressure, detail-oriented, self-motivated, committed, problem solving and strong analytical skills.

[Preferential Conditions]

Foreign Languages: English ConversationsPossibility, Reading Comprehension, Fluent Writing

  • Good oral and written communication skills in English are a must. 
  • Collaborates efficiently as a team member and has good negotiation skills
  • Ability to maintain good emotional control in difficult circumstances.

Working conditions

  • Type of Employment: Haul
  • Salary conditions: Salary 40 hours a week, 30000,50000~<>,<>,<> won

Selection stage and documents to be submitted

  • Screening Stage: Document Screening > Interview Conducted > Final Examination > Final Examination
  • Additional documents to be submittedresume
    , cover letter

How to Apply

Until 2023-06-30 (Fri) 23:59

Other notes

  • If there are false facts in the application and documents to be submitted, the employment may be canceled.

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