[직무내용]
[HR Talk]
LEGOLAND® Korea Resort, Commercial부서에서 테마파크 리조트의 Retail, F&B 및 Hotel을 맡아주실 Commercial Director를 채용합니다. 테마파크 및 그와 유사한 업계에서 전략과 비전을 세팅하고 성공적인 운영 관리 경력이 있으신 분을 우대합니다. 업무 관련 레고사 등 Global Stakeholder는 물론 다양한 국가의 고객들과의 Communication이 빈번하게 발생하는 포지션으로 영어 Communication에 거부감이 없는 분을 선호합니다. 자세한 사항은 반드시 아래의 Job Description을 참고해 주시기 바랍니다.

Job Description:
Oversees the daily operation of all commercial outlets in the park including any third-party partnerships/ concessionaires. Ensures all operations meet standards and operating procedures. Develops products and programs to maximize guest satisfaction and commercial results. Works closely with Merlin Group Commercial functions to deliver Merlin standards through retail and food and beverage offering. Also works closely with LEGO® to ensure compliance with product guidelines and our licensing agreement.

Key Objectives:
1. Researches, develops and implements successful commercial programs for the park that will exceed guest expectations and that are compliant and consistent with both our group standards and LEGO requirements.
2. Ensures commercial programs operate to specified KPI targets including per cap, cost of goods and revenue targets.
3. Responsible for people management of food and beverage and retail teams including organizational set up, recruitment, hiring, engagement, performance management and labor planning within budgetary guidelines producing high quality results.
4. Oversees warehousing operations for retail and food product including strong inventory control and safety procedures.
5. Contribute to senior leadership team with an emphasis on guest experience and maximization of in-park commercial spends.

Job Responsibility:
1. Operations
-Ongoing management of all operational areas, including food and beverage restaurants, quick service outlets and carts as well as all retail operations including retail stores, carts, concessionaires, photography, locker rental, games and pay to play experiences.
-Ensures objectives are set to meet overall performance standards and operational plan.
-Provides leadership, direction, and management of Model Citizens who deliver and maintain the company’s product and service.
-Ensures guest service and safety standards meet high Merlin and LEGOLAND standards.

2. Financial
-Assembles division budget including P&L with emphasis on labor, supplies and inventory control.
-Creates a robust commercial plan that maximizes in park spend and controls costs.
-Delivers quality guest service to KPI targets within budget frames and meeting per cap and revenue targets.
-Establishes sources for buying products through suppliers and manufacturers approved by Merlin Group.
-Determines detailed procedures for warehousing, stocking, and managing product inventory.
-Creates and implements procedures to control inventory, minimize waste and breakage.
-In compliance with the Merlin Operations Manual, ensures accurate cash handling and control procedures are followed. Actively participates in profit protection activities and controls all forms of loss.

3. Development
-Develops, maintains and enhances the park’s retail offering. Utilizes experience gained from the retail programs developed for the other LEGOLAND parks as well as collaboration with Group Commercial team.
-In conjunction with Merlin approved partners, establishes vendors for concession operations. Utilizes product suppliers and manufacturers with consideration to approved and potential LEGOLAND Korea Resort product suppliers. Develops plans for successful introduction of new and existing products and product lines.

[근무시간 및 형태]
주 5일 근무
(오전) 9시 00분~(오후) 6시 00분
주소정근로시간 : 40시간


[급여조건]
- 연봉 25000000원 이상
- 상여금 : 0% (미 포함)
- 면접 후 결정 가능


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