Vision : The ultimate house of luxury defining style and creating desire now and forever

Mission :

• Engage consumer to the brand by providing unsurpassed service and by ensuring high image standards in the POS and especially in Masterclass at all times
• Demonstrate CHANEL fragrance heritage, know-how and expertise.

Spearhead all effort and resource to create CHANEL Difference and to build Retail Leadership in the market

Key Responsibilities:

Uphold the image of the brand

• Represent CHANEL as a fragrance ambassador, refined and professional
• Immaculate grooming / makeup at all times.
• Ensure that all communication/interaction with customers are in line with CHANEL’s image and standards.
• Speak confidently during fragrance consultation.
• Provide wholistic consumer experience including product, storytelling of the brand legacy, heritage & product ingredient and discovering right fragrance for customer, fragrance styling

• Maintain cleanliness, tidiness and hygiene standards in relation to all tools, testers and counters at point-of-sales and Masterclass at all times.

Deliver Excellent Service

• Adopt the right approach and create desire for CHANEL fragrances through effective fragrance consultation that match customer’s need and preferences.
• Inspire customers by offering a luxurious and unique CHANEL fragrance experience.
• Schedule appointments for fragrance consultations to recruit new customers and offer a new experience to existing customers.
• Establish a solid customer base and build customer loyalty.
• Share philosophy, tips on CHANEL fragrances (linking to bath lines) and beauty products to encourage cross-sell.

• Assist and/or conduct workshops / seminars to educate customers and to demonstrate Brand expertise, know-how and professionalism.

Sale and KPI management:

• Drive and track Masterclass sales targets and results on daily / weekly / monthly bases.
• Support Promotion Professional to make promotion plan setting with internal/external stakeholders (promotion sales target/scheduling/location, etc) 
• Seek continuous improvement and update in achieving higher performance and sales targets defined by counter/boutique manager.
• Be committed to Masterclass-related CRM KPI to achieve new customer recruitment, repeated purchase and develop long-term consumer loyalty through fragrance journey
• Provide personalized service to customers and link / cross-sell to skincare and makeup in order to drive sales.
• Work with Beauty Advisors and assist them in link and cross-selling CHANEL frag products to customers.
• Convey passion and provide assistance to BA in CHANEL Fragrances.

Operations

• Attendance and Punctuality
• Respect and abide by operational rules and regulations as set out by CHANEL and the department store.
• Ensure all operational procedures regarding sales, returns, transfers, stock adjustments and all policies are followed.
• Manage Masterclass inventory (fragrance bar, consultation area).
• Ensure the protocol of ceramic blotters impregnation & quality control of the blotters is observed

• Supervise the utilization of SPM, ensure alignment to company guideline (samples, testers, shopping bags, gift-wrapping etc)
• Ensure all customers’ details and sales data are recorded and maintained properly, CEM data on each customer is kept up-to-date, in accordance to the policy on Collection and Protection of Company Data.

Market Intelligence

• Provide feedback on results of CHANEL fragrances and competitive events to management.
• Provide customer’s feedback and finding / observation to management.
• Maintain up-to-date knowledge of competitor products and launches.
• Continuously improve and update on product knowledge, skills and keep abreast of new trends / techniques in the market.

Teamwork

• Carry out responsibilities to reflect CHANEL mission, vision and values.
• Act interdependently and demonstrate team spirit.
• Develop a partnership with Beauty Advisors, constantly inspire and be a role model

Any other duties as assigned

Academic / Professional Qualifications

• Bachelor’s degree or above, Certificate in Perfumery or Cosmetic is a plus   . 

Work Experience and Requirements

• Basic knowledge in perfumery is required.
• Good selling skills across the 3 products axis with a distinct interest and passion for fragrances.
• Strong communication ability with excellent skill or word choices (use of elegant yet accurate language – expressive and professional).
• Strong customer service orientation – rich in emotion and empathy
• Strong interpersonal skill – must work well in a team environment.
• Good communication and presentation skills.
• Fluent in mother tongue and English is a plus
• French verbal communication (preferred).
• Professional and ethical in beauty industry.