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Field Service Engineer

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• Assemble a packaging machine from a single part to final testing
• Analyze the problem, detect issues, and track root causes
• Suggest fixes and improvements
• Generate technical procedures, plans and engineering documentation
• Lead the testing and product quality assurance
• Cooperate with service engineer to improve the machine efficiency, and provide the supporting if the machine has issue in customer side.
• Work with project manager to control the machine refurbishment schedule, check with account manager and adjust the schedule if needs.
• Create processes / provide insights into how to deliver effective and efficient machines in a fast-growing market
• Responsible for installation, trouble shooting, maintenance, modification, finetune with high standard quality for both program and mechanical
• Provide technical training and technical support to customer
• Develop the preventive maintenance plan and work with customer for the spare parts stocking
• Closely work with account manager to continue to improve the customer satisfaction

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• Be willing to learn and progress 

• Previous experience as a Service Engineer, Test Engineer or similar role 

• Hands-on experience 

• Strong analytical and problem-solving skills with team-working spirit 

• Ability to use hand tools, power tools, and basic machinery 

• 3 years¡¯ field service working, include machine installation and commissioning experiences, prefer beverage / food / dairy product industrial background. 

• Automation or engineering background with bachelor¡¯s degree 

• Advanced electrical engineering skills for servo driven, PLC, MLC out-placed equipment (beverage packaging machines) 

• Advanced mechanical skills 

• Experience using Reliability tools such as Failure Modes and Effects Analysis (FMEA), Reliability Centered Maintenance (RCM), and Root Cause Analysis (RCA) is preferred 

• Can speak and write in English. 

• Good communication skills 

• Self-motivated and interesting in technical job 

• Having driving license


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