You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence
Your Role
Your primary objective will be to manage a team of specialists for more than one account, ensuring a high level of customer excellence through the organizing + supervising of all orders. You will also identify + execute opportunities to increase revenue.
Your Responsibilities
- To ensure the highest levels of productivity are evident + maintained, while identifying tasks for centralization + automation, working with key stakeholders to transition such tasks.
- To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
- To ensure that all team members are skilled + training industry knowledge, customer care, processes +systems.
- To identify opportunities to grow business within the customer portfolios, then work with key stakeholders to prepare + execute development + growth plans.
- To ensure the timely completion of all required file administration including documentation, billing, +vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
- To act as the escalation point for appropriate corrective actions to prevent a re-occurrence of customer complaints.
- To report incidents + hazards as per the relevant working instructions.
- To monitor operational performance of all suppliers (including HSE compliance) + implement corrective or preventative actions + escalate to management if required.
Your Skills and Experiences
Your leadership skills + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role. You have been selected for this role for your knowledge across our operations; because you possess the key attributes we are looking for.
Good Reasons to Join
At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.
About Kuehne+Nagel
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.