A. Overall

Customer Service Executive provides global medical, travel and security assistance services through effective case management to clients, customers and corporate members.

B. Key Responsibilities

- Answer incoming calls for new and existing cases within the agreed timeframe, establishes customer’s needs through questioning.

- Coordinates cases in an efficient and cost effective manner in accordance with company policies and procedures.

- Actively participate in transmission session with input regarding case action and direction.

- Schedule and confirm arrangements for customers in a seamless process, ensuring that costs are verified, guarantee issued and that the client is aware of all details of the scheduled arrangement.

- Maintain open communication channels with team members, clients and other International SOS assistance centre employees when dealing with case management.

C. Working Condition

- Shift Working Schedule : 2 shifts, 12 hours working per day, approximately 15 days working per month

[Day Shift] 08:30~21:00

[Night Shift] 20:30~D+1 09:30

[자격요건]

경력사항: 신입, 경력(3년 이하)
학력사항: 대학(2,3년)졸업 이상

[우대사항]

TOEIC 900급(점) 이상

간호사

영어능통자, 컴퓨터활용능력 우수, 해당직무 근무경험