JOB SUMMARY 

The Content & Service Manager will play a crucial role in optimizing customer journey as well as enhancing beauty experience through engaging content & innovative service. The ideal candidate should have a strong understanding of KR digital landscape, excellent communication skills, and a passion for developing outstanding online shopping experiences.

CORE WORK ACTIVITIES 

-Develop a comprehensive content & service strategy to optimize online presence, enhance the beauty experience, and drive a conversion-rate that aligns with the group's goals and objectives.

-Oversee the development and maintenance of digital services and platforms, ensuring they meet customer needs and expectations.

-Utilize data analytics tools to measure various content and service performance, identify areas for improvement, and report on key performance indicators. 

-Communicate with internal multi-functions and external key channel partners to check digital service feasibilities.

-Identifies customer needs and proposes a digital innovation service reflecting recent digital trends.  

-Stay updated on industry trends and competitors' content strategies to identify opportunities for improvement.

-Collect and connect working knowledge on the e-retailers & platforms. 

QUALIFICATIONS

-Education:  Bachelor’s degree or above

-Years of experience:  7+ years of digital & IMC marketing experience 

-Specific Career Experience & Attitude

   -Experience in digital marketing & content planning or a similar position responsible for defining business requirements 

   -Experience vendor management to be welcomed

   -Experience in Digital AE in marketing/advocacy agencies is to be welcomed 

-Language skills: Fluent in both Korean and English

-Other Skills

   -Excellent communication skills to work with various functions and align teams around common goals

   -Strong analytic skills to measure e-content & advocacy performances 

   -Strong awareness of APAC digital & e-commerce trends and competitive landscape 

   -Proficient in MS Excel & PPT

(*Please attach your updated Eng/Kor. resume when you apply)