◈ 직무 개요

- Enforce service level adherence, identify process improvements and lead a team to deliver through process dependency and remove people dependency

- First point of contact for any service level escalation, P1 incidents in production 

- Collaborate with onsite teams for regular service releases, hotfixes and patches

- Understand the requirements and work with engineering team in Korea and India for impact analysis and work through the release cycle

- Identify the design impact for service releases and continuous improvements in technical design to optimize application performance

[Position I]

- 15~25 years' related experience

- Experiences/knowledge in Java/Javascript, HTML5, Jeus, Apache, Postgres, Exposure to any Cloud platform

- Proficient understanding of code versioning tools, such as Git

- Experiences/knowledge in JIRA / Confluence

- Understanding of OTP concept and security portal 

- Good command of English

- Customer Service in consumer electronics product domain experience. Specifically in areas of customer service applications (우대)

[Position II]

- 15~25 years' related experience

- Experiences/knowledge in JAVA, Jeus/IIS/WebLogic, Oracle, Exposure to any Cloud platform

- Proficient understanding of code versioning tools, such as Git

- Experiences/knowledge in JIRA / Confluence

- Android/iOS app development, Mobile Middleware, Legacy integration

- Good command of English

• - Customer Service in consumer electronics product domain experience. Specifically in areas of customer service applications (우대)