• - Manage various stakeholders and meet expectations from service perspective
• - Enforce service level adherence, identify process improvements and lead a team to deliver through process dependency and remove people dependency
• - First point of contact for any service level escalation, P1 incidents in production 
• - Collaborate with onsite teams for regular service releases, hotfixes and patches
• - Understand the requirements and work with engineering team in Korea and India for impact analysis and work through the release cycle
• - Identify the design impact for service releases and continuous improvements in technical design to optimize application performance

- 15~25 years' related experience

• -  Experiences/knowledge in jsp, JavaScript, jQuery, html, Java, Jboss, Hadoop /HBase/Hive/PAAS, Tableau, Postgres, HDP 3.1.0
• AWS experience, specially AWS RDS
• - Proficient understanding of code versioning tools, such as Git
• - Experiences/knowledge in JIRA / Confluence
• - Good command of English
• - Customer Service in consumer electronics product domain experience. Specifically in areas of customer service applications (우대)