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Key Responsibilities:
- Plan and operate IT services and continuously improve the relevant processes for a stable IT end user support onsite.
- Purchase and install IT endpoint devices, Consumables
- Operate and provide maintenance support in IT endpoint/network equipment and devices
- Manage IT assets and report regularly
- Perform continuous KPI monitoring and tasks control for an efficient IT operation
- Work with stakeholders (technical teams) and relevant business teams
- Troubleshooting and monitoring LAN/WLAN/WAN activities and utilization and work with vendor Technical Support engineers to resolve issues
- Basic networking problem resolution and managing incident response tickets within an Enterprise ticketing system
- Identify, report, and resolve poorly performing system issues using agreed troubleshooting tools and processes
- Work with internal/external IT teams to implement/execute change requests and support in-house IT projects
- Good at stakeholder & vendor management
Technical Qualifications:
- 10 + years of related work experience
- Experience in operation and configuration of IT devices and asset management (PC / Printer / VC / Network equipment, etc.)
- Experience in Windows/MacBook, Endpoint/MDM security program, Active Directory, Wired/Wireless network and other IT infrastructure support
- Have great interpersonal skills, strong verbal and written communication
- Basic background in network administration and architecture
- Good understanding of access control models and network security
- Basic experience with network diagnostic, monitoring and analysis tools
- Driver License and Vehicle owned
Preferred Qualifications:
- Experience in ITIL based IT service operation or Infrastructure Workplace project
- Experience in a PMP based project
- Experience in providing supports to fulfillment/delivery/customer service center
- Experience in developing or operating the Logistics software (WMS/TMS)
- Experience inOOBE(Out of box experience) Project, Autopilot, DEP, ChromeOS, and so on.
- IT Service Outsourcing Management (SLA, Contacts, Reporting, KPIs)
- Remote IT Service tools and User self-service design experience
- Problem solving ability based on dive-deep and think-systematically mindset
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