Purpose & Overall Relevance for the Organization:
Take responsibilities to execute Retail Operational Excellence in all retail stores and drive to become the best consumer experience brand
Key Responsibilities:
Store Health & Safety Operations & Communications
- Ensure the health & safety regulations in the own retail stores to comply with related law e.g. training, risk assessment etc
- Follow the global health & safety policy and ensure the execution of required health & safety measurements
- Guide/communicate/train store teams to ensure required measurements based on regulations and global/local policy and implement regularly audit the stores
- Report any issues/accidents related to health & safety in store to retail lead, leadership team and global respectively and take proper actions immediately
- Follow the internal protocol to manage health & safety accident, coach store team and closely communicate to leadership team and help required decision
- Monthly store self-assessment of health & safety review and follow up with store team
- Prepare plan and conduct physical store health & safety audits of all stores regularly
- Taking responsibility of implementation, update of House of Retail include Global Store Operation Policy & Key Operational Procedures
- Manage & Check store Operational Compliances
- Execute House of Retail include GSOP & KOP communication & update with RBO & retail stores
- Store operation-related contract renewal & management
- Internal communications (TFT / eCom etc) on behalf of store operations health & safety related topic
- Execute store open / close / renovation status check with related counter part
Budgeting & Cost management
- Budgeting of store operations & a retail store
- Forecast & Control OPEX based on cost-saving perspective (retail store & store operations)
- Cost negotiations with vendors
Communications with Global store operations
- Update and implement local guidelines in line with global guidelines on health and safety topics in HoR
- Support communications with Global store operations
- Provide feedback on behalf of retail stores and RBO
- Project support & coordination : LBC / HoR review & update etc
Key Relationships:
- Retail Stores, District managers, RBO, Warehouse, Finance, eCommerce, Brand adidas / Reebok
Knowledge Skills and Abilities:
- Communication with Others
- Planning and Organizing
- Managing Relationships and Diversity
- Analysis and Problem Solving
- Learning and Self-Developmen
Requisite Education and Experience / Minimum Qualifications:
- At least 10 years of work experience in Retail Operations in Global Brand
- Oustanding communication & Negotiation skills, & Project Management Skills .
- Customer service Retail enviroment exsperience
- University degree or above
- Advanced IT skills in outlook, work, excel, PowerPoint
- Excellent written and spoken English