Onsite - Position does not require an employee to be on-site full-time but the general expectation is that the employee be onsite an average of three (3) days each week

The Role –

Within GM, Digital Services and Experiences (DSX) focuses on providing world class customer experiences and maximizing the value delivered by connected vehicle services such as OnStar. Over-the-Air (OTA) programming is a complex feature that relies on strong multi-functional team process. The individual in this role will be responsible for the execution/delivery of OTA updates into specific projects aligned with GM’s global vehicle development process.

Strong communication and interpersonal skills as well as proven problem-solving abilities as you will work across multi-functional OTA disciplines to deliver updated software content to engineering development, preproduction, and production vehicles. Other key initiatives include process improvement and proficiency gains (i.e. innovation) around the use of growing OTA capabilities.

What You’ll Do -

Your Skills & Abilities (Required Qualifications)​​ -

•   7-10 years of troubleshooting/triage and system analysis experience (operations environment preferred)

•   Experience in process definition (requirement), validation or operation of service delivery processes

•   Demonstrated ability to build strong cross organization relationships to facilitate cooperation and coordination

•   Strong demonstrable experience and understanding of application architecture and design principles related to system integration of client components, web services, and databases

•   Strong RDMS (relational data base management) database skills and significant Oracle/SQL/Hadoop/Hive query & development experience.

•   Strong Power BI, Cognos and Tableau or other relevant BI reporting systems.

•   Proficiency with MS Office suite

•   Technical background or Level 2/3 support in problem solving to identify, priorities and communicate complicated technical issues

•   Knowledgeable and comfortable with new technologies and business models

•   High level of interpersonal skills to work effectively with others

•   High level of analytical ability where problems are unusual and difficult

•   Experience working with technical teams during time sensitive/issue resolution incident management

•   Excellent verbal and written communication skill in English and Regional Language.

•   Handle escalated tickets and issues from customers 

•   Position requires operational support per on-call schedule

•   Travel as required to fulfill responsibilities < 5%

What Will Give You A Competitive Edge (Preferred Qualifications) -

Preferred Skills:

•   Prior experience with vehicle infotainment, telematics, or navigation systems

•   Knowledge of OnStar System and support systems.

•   Direct experience at OnStar in one or more of the following areas:

•   Requirements definition

•   Issue resolution

•   Product validation

•   Process definition

•   Service delivery

Education:

•   Master’s or Bachelor’s degree in Computer science, Information technology, or related degree.

ETC

•   접수마감: 2024년  4월   14(일) 자정까지

•   제출서류: 영문이력서 및 자기소개서

•   우편, E-mail 및 방문접수는 받지 않으니 유의하시기 바랍니다.

전형절차: [지원서 접수] → [서류심사] → [Phone Screen & Video Assessment] → [면접] → [신체검사] → [최종합격]

•   GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION NOW OR IN THE FUTURE.

•   지원서 제출이 완료되면 입력하신 개인메일로 채용절차 진행을 위해 개인정보 동의서가 발송되오니, 개인정보 동의서까지 제출이 완료 된 이후 정상적으로 채용절차가 진행됩니다. (You will receive the PI agreement after application submission. Your documents will be reviewed only when the PI agreement is submitted)

•   취업보호 대상자는 관련 법에 의거하여 우대합니다.

•   기재하신 지원사항 및 자격사항이 사실과 다를 경우 합격이 취소될 수 있습니다.

•   기타 궁금한 korea.recruit@gm.com******@*******.*** 로 문의해주시기 바랍니다.