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RIDI, a leading digital contents provider, is the first Korean content startup to become a unicorn. In November 2020, RIDI successfully launched Manta, a global subscription-based webcomics service, with the vision to inspire readers around the world to experience fascinating stories in the most accessible and enjoyable ways. Just in the first year of service, Manta reached an impressive milestone of over 10 million downloads and is now one of the fastest-growing players in the global market.
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- • Craft text for various elements within the Manta product, including notices, in-app messages, product descriptions, and copywriting.
- • Manage the CS agent and monitor all customer queries to improve and ensure a positive user experience.
- • Support designing, implementing, and conducting User Experience Research to gain comprehensive insights.
- • Analyze research results and extract insights to share with the organization for better understanding of our existing and potential users
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- • Native English speaker with excellent verbal and written communication skills
- • Business-level proficiency in Korean
- • User-oriented mindset with a dedication to delivering a positive user experience
- • Strong analytical skills to analyze research results, identify patterns, and provide insights.
- • Ability to write both creative and technical text with a clear understanding of the text¡¯s purpose.
- • Strong communication skills.
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- • Experience in Customer Experience
- • Experience in UX Research/UX Writing
- • Experience using Zendesk
- • Interest in the webcomics and content industry
- • Up to date in the latest data and trends
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