We are seeking a highly motivated and experienced Key Account Director to join our dynamic team at SmartOSC Korea. As a Key Account Director, you will play a pivotal role in driving growth and success for our clients. If you have a passion for building strong client relationships, a strategic mindset, and a proven track record in delivering exceptional results, we want to hear from you.

 

Key Deliverables and Responsibilities:

 

●       Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders at the client side (Project Teams Procurement, Management, etc..). Serve as the primary point of contact and advocate for client needs within the agency.

●       Commercial Engagement: Handle the commercial processes to finalize the Contracts, Work Orders, Sign-Off, Payments, etc.. to deliver the assigned revenue target of the assigned key account.

●       Performance Analysis: Collaborate with the Delivery Team to monitor and analyze key performance metrics for assigned clients. Provide data-driven insights and recommendations to optimize their ecommerce strategies and drive growth.

●       Upselling and Expansion: Identify opportunities to upsell additional services or features to clients based on their evolving needs and industry trends. Drive account expansion and revenue growth.

●       Issue Resolution: Act as a problem solver by addressing client concerns and resolving issues in a timely manner. Maintain a proactive approach to prevent potential challenges.

●       Communication: Communicate effectively with clients, team members, and management. Provide regular updates on account progress, project statuses, and performance metrics.

 

 

Qualifications & Experience:

 

●       Proven account management experience (03+ years) in Digital agencies, with a broad understanding of the IT system development.

●       A deep understanding of the Korean IT market landscape, including market trends, consumer behavior, and competitive dynamics

●       A high level of professionalism, supported by strong communication and negotiation skills

●       Proven ability to build Champions and remain client’s satisfaction

●       Proven ability to manage multiple accounts while paying strict attention to detail

●       Hard-working and self-accountable

●       Fluency in both Korean and English is required.