With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

CE&S embraces diversity and teaming is a must. We enjoy great challenges, cross-organization consuming collaboration and seeing our field community and customers succeed. We have a start-up and challenge mind-set and are deeply passionate about our customers and our architectural standards. Our team philosophy is open and frank conversations, and everyone is empowered to make the best decisions they can. We are also having a lot of fun!

Do you have a passion for blazing new approaches that solve the most challenging customer scenarios and translating these solutions into scalable and reusable approaches through our field execution teams? If so, we want to talk with you. We are seeking an experienced Consumption Architect to ideate, frame and help our fields execute for our fast growing segment of accounts: Majors. In this role, you will deeply collaborate with sister teams to drive Azure consumption for Majors; you will amplify existing field Azure motions with an eye on Majors; you will share learnings to innovate where we can be better for our customers and our field teams. Majors is about scale and speed.

Do you enjoy working with Microsoft’s field teams and our customers, and can you see a long-term vision to help drive execution strategy to accelerate Majors customer success? Do you have a record of accomplishments employing strong business and organizational skills, orchestrating across ATU, STU, CSU, BG and GPS to deliver pragmatic and innovative solutions on time? Are you a growth minded leader who provides clarity, inspires change and creates energy across a broad base of teams, groups, customers and communities? If so, this role might be ideal for you.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Desired skills for this role include:

• 5+ years of Program, Project or Product Management

• 8+ years of experience in sales or consulting in the enterprise segment, working directly with large customers

• Be familiar with corporate enabling teams, field constructs and roles

• Strong exec communications and presence. Know how and when to summarize and escalate issues.

• Self directed, team player: if I don’t know how to get something done, I’ll find someone at Microsoft that does.

Responsibilities