Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

JOB TITLE                                              Digital Project Manager / Consultant  

 

REPORTING TO                                  Senior Digital Manager

                                       

LOCATION                                            Seoul, Korea

 

 

KEY RESPONSIBILITIES

 

Digital ecosystem management: Coordinating all projects streams, driving milestones, progression tracking, implementation, ensuring technical integration and deployment, change management

Actively participating to cross-functional projects and implementing high value digital applications with a strong business impact

Managing projects (timeline, budget…) from start to finish, including handing over projects to subsequent stakeholders

Handling all functional specifications

Communicating on the projects with all departments (business, IT, corporate services…)

Identifying new opportunities as well as facilitating & optimizing the implementation of new applications or features

Training end users as well as being the key point of contact for support needs

Create documentations related to new project procedures, end user manuals and operation guidelines.

Be responsible to roll out HQ and regional digital solutions across Maisons and Group Functions

Organize training for Maison / CRC end users’ competency upgrade following new operation needs.

Coordinate operational and functional testing for new project activation and new features implementations

Implement effective process/workflow adjustments based on workload and analysis of statistical data

Support between Korean and English translation on internal and external documentations

 

 

 SKILLS 

Fluent both in Korean & English

MS Office proficiency (Word/ PowerPoint / Excel / Outlook)

Prior experience with excellent digital project management skill with ownership and ability to handle multiple tasks simultaneously

High attention to detail

Flexible and positive way of thinking about change

Proficiency with the Contact center, CRM and eCommerce systems & tools

Excellent planning, organizational, time management, and analytical skills

Ability to analyze information, identify problems and develop action plans

 

 

PROFILE

 

Minimum 3 years of relevant experience in Project Management / e-Commerce / Client Relations Centre (Experience in Salesforce and SAP a plus)

Digital savvy and can think out of the box. Strong passion for web, mobile, technologies to create an exceptional customer experience

Strong understanding of online and offline customer journey 

Demonstrate project management skills and project delivery on time 

Solid understanding of the Korean consumer behavior and digital landscape

Fast-learner, rigorous, organized, dynamic, proactive and team player

Independent and able to treat confidential information

Experience from a group environment a plus

Strong organizational, coordination skills and attention to detail 

Must possess the ability to work in a dynamic, service oriented, matrix corporate environment

Good interpersonal and communications skills