Richemont owns some of the world¡¯s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons¡¯ values, through a process of continuous creativity.
JOB TITLE Digital Project Manager / Consultant
REPORTING TO Senior Digital Manager
LOCATION Seoul, Korea
KEY RESPONSIBILITIES
Digital ecosystem management: Coordinating all projects streams, driving milestones, progression tracking, implementation, ensuring technical integration and deployment, change management
Actively participating to cross-functional projects and implementing high value digital applications with a strong business impact
Managing projects (timeline, budget¡¦) from start to finish, including handing over projects to subsequent stakeholders
Handling all functional specifications
Communicating on the projects with all departments (business, IT, corporate services¡¦)
Identifying new opportunities as well as facilitating & optimizing the implementation of new applications or features
Training end users as well as being the key point of contact for support needs
Create documentations related to new project procedures, end user manuals and operation guidelines.
Be responsible to roll out HQ and regional digital solutions across Maisons and Group Functions
Organize training for Maison / CRC end users¡¯ competency upgrade following new operation needs.
Coordinate operational and functional testing for new project activation and new features implementations
Implement effective process/workflow adjustments based on workload and analysis of statistical data
Support between Korean and English translation on internal and external documentations
SKILLS
Fluent both in Korean & English
MS Office proficiency (Word/ PowerPoint / Excel / Outlook)
Prior experience with excellent digital project management skill with ownership and ability to handle multiple tasks simultaneously
High attention to detail
Flexible and positive way of thinking about change
Proficiency with the Contact center, CRM and eCommerce systems & tools
Excellent planning, organizational, time management, and analytical skills
Ability to analyze information, identify problems and develop action plans
PROFILE
Minimum 3 years of relevant experience in Project Management / e-Commerce / Client Relations Centre (Experience in Salesforce and SAP a plus)
Digital savvy and can think out of the box. Strong passion for web, mobile, technologies to create an exceptional customer experience
Strong understanding of online and offline customer journey
Demonstrate project management skills and project delivery on time
Solid understanding of the Korean consumer behavior and digital landscape
Fast-learner, rigorous, organized, dynamic, proactive and team player
Independent and able to treat confidential information
Experience from a group environment a plus
Strong organizational, coordination skills and attention to detail
Must possess the ability to work in a dynamic, service oriented, matrix corporate environment
Good interpersonal and communications skills