Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

MAIN PURPOSE

you have to achieve sales in line with the ambitions of the Manufacture and ensure that every Customer has an exceptional and unique experience in your Boutique, by providing the highest standards of Service.

 

KEY RESPONSIBILITIES

 

Sales & turnover

  • To achieve the Boutique monthly and annual sales turnover, in line with Maison Commercial and sales Strategy

 

Customer Service Excellence

  • To represent the highest standards and promote Maison’ name and image inside and outside the Boutique
  • To “WOW” your Customer with an unexpected, audacious and incredible experience!
  • To ensure a constantly perfect personal appearance
  • To welcome the Customer, in the Boutique, over the phone by e-mail or mail, according to Maison’ guidance and standards
  • To gain qualitative Customer data and improve the Boutique Customer portfolio
  • To develop Customer loyalty through excellent Service and Treatment

 

Visual Merchandising

  • To respect and ensure the highest standards of the displays and furnishing in line with the Manufacture guidance
  • To ensure a constant Boutique cleanliness and tidiness

 

Boutique Operations

  • To take part actively in Team meetings, contest, events, annual inventory counts and all daily operations as required
  • To assist fellow Ambassadors during a sale such as with customer service, gift-wrapping, conveying pieces from the stock
  • To perform any selectivity entrusted task by the Boutique Manager or Assistant Boutique Manager such as re-stocking, display maintenance, sales accessories follow-up and maintenance
  • To respect, apply and promote Security rules and mindset
  • To report key information to Maison’ knowledge of information systems

 

PROFILE

  • Strong Achievement, Curiosity, Hardworking nature and Empathy
  • First professional experience preferably gained in Retail
  • At least experienced 10years in luxury & high-end field
  • One local language(Korean), and ideally   be able to speak in Chinese & English would be perfect
  • An organized person with an excellent attention to detail and high Customer Treatment standards
  • A team player with excellent interpersonal skills and multi-tasking ability
  • A touch of Audacious and Incredible
  • Computer Literate
  • Knowledge of Product (Luxury Goods)
  • High level Communication Skills