[담당업무]

1: Business
- Manage the eCommerce target and cost estimation.
- Develop the eCommerce channel vision & sales strategies & service in collaboration with Client Relation Center.
- Define the platform strategies to drive traffic to the websites and optimize conversion rate, develop website usability, innovation and best practices for the markets to collaborate with local relevant teams & HQ teams.
- Be a key contact for eCommerce team regarding maintenance, change requests, and enhancements of the websites.
- Encourage the teammates to be aligned with target & team’s vision.

2 : Operation / Projects / Website management
- Be the key contact person for all coordination’s with Company local shared service functions, such as IT, Finance, and Logistics
- Ensure the efficient operation process & client journey to maximize the sales and service.
- Liaise with the Client Relations Center Manager to define and implement action plans to meet the objectives in terms of sales and services.
- Manage client satisfaction related to e-commerce activities: trouble shooting for potential issues on the platform including risk management.
- Responsible to set up the eCommerce standard sales/service protocol & handling of the training materials for the relevant departments; Client Relations Center & Logistics & BTQ users.
- Responsible of website contents plans to align with communication / launching plans to deliver right storytelling for Carier value.
- Manage the eCommerce projects to implement the global service/projects & set up for the localization plan of global service.

3: Reporting / Research
- Manage qualitative and quantitative weekly/monthly eCommerce reporting on the P&L, operations performance, and sales analysis.
- Market trend research including competitor research

[자격요건]

경력사항: 경력(10년 이상 )
학력사항: 대학교(4년)졸업

- University degree with a minimum of 10 years of experience in e-commerce environment

- Luxury brand experience is a plus.

- Fluent in both Korean & English

- Experience in team management and project management in an international environment

- Good knowledge of the luxury industry in Korea market

- Strong understanding of current online marketing concepts, strategy and best practice

- Good at numbers & Positive attitude & logical thinking

- Sales, service and result oriented

- SAP / GA experience is preferred