Job overview 

• Medipixel Business Group is looking for an AI Solution - Field Service Engineer. 
• You are the "Face of Medipixel" to the customer. So, this is a field-based, customer-facing role that installs, services, maintains and modifies Medipixel’s AI solution at customer sites. 

 

Responsibilities 

• Provide service, preventative maintenance, updates and installations on Medipixel AI solution at customer site. 
• Troubleshoot AI solution failures and provide on-site customer services; responsible for delivering both timely and effective resolution. 
• Manage product stabilization and evolution by listening to feedback from the field and communicating with development teams 
• Provide adequate training of users to ensure optimal system performance. 
• Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction. 
• Manage company assets including devices, software, accessory parts, etc. 
• Establish and foster positive business relationships with customers and peers. 
• Communicate and collaborate with other departments 
• Interfacing regularly with the R&D department to provide the highest level of customer care. 
• Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the service report 
• Improve and operationalize pre-delivery testing protocols 
• Perform other service work as needed in support of the broader region and customer base. 

 

Qualifications 

• Experience in the medical device industry is recommended. 
• A Bachelor’s degree in Radiology or Bio-medical engineering is recommended. 
• Able to execute onsite diagnostics, troubleshooting techniques, service technical information. 
• Good understanding in medical device and system networking and basic radiology theory includes knowledge of the medical imaging workflow. 
• Proficient PC software skills (Linux system & Microsoft Office 365 - Outlook, Excel, etc.) 
• Valid driver's license 
• Proficient in English communication is required 
• There should be no reason for disqualification from the overseas business trip

 

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근무형태

• 정규직 (수습기간 3개월, 급여100%)

 

채용절차

• 서류전형  -  1차면접  -  2차면접  -  최종합격

 

제출서류

• 이력서(자유양식)
• 자기소개서(자유양식)
• 포트폴리오

 

▶ 지원하기

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*입사지원 서류에 허위사실 발견 시 채용확정 이후라도 채용이 취소될 수 있습니다. 
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