[회사소개]
외국계 High-End 주얼리 명품 회사
[모집부문]
Retail Performance (Sr. Executive ~ Manager)
[담당업무]
1. Retail Performance Enhancement & Coaching
- Build the store performance goals in collaboration with global retail performance team and in partnership with the retail leaders continuously review and drive performance across sales revenue, retail KPIs, non-selling activities.
- Drive day to day business by leveraging retail performance tools (Mystery Shopping, VOC, Daily T, Retail dashboard, 1 to 1 touch base) and partnership with retail leaders to implement improvement plans.
- Leverage Voice of Client verbatim and Mystery shopping results to drive focused action plan, partner with retail learning team.
- Work in partnership with Finance and HR on FTE planning, productivity, finding top performers, emerging talents & optimization with the goal of delivering service excellence through an elevated
Client experience.
- Partner with key stakeholders, in particular retail learning and client development teams, to improve strategic KPI (Conversion Rate, AUR, MS, NPS, 10K clients, and Appointments)
- Develop and keep consistent standards and KPIs across all stores.
- Review weekly and monthly performance KPIs with retail leadership to identify opportunities and suggest action points to implement with the intent to implement best practices across the networks.
- Identify and recommend incentive programs to reinforce behaviors or product to drive business or to increase market share.
2. Project Management
- Project management and coordination for any retail-related project.
- Roll out in market Global Retail / Omni initiatives with a transversal approach (e.g., Retail dashboard, Mystery shopping program, Voice of Client, new POS system, Brilliance App etc.)
- Lead local 360 initiative to support market priorities.
3. Business Intelligence
- Evaluate business performance, translating data to actionable insights aligned with brand expectations.
- Provide business intelligence via trend analysis and competition benchmark, in collaboration with finance and retail team
[자격요건]
- 10+ years of retail experience in luxury retail
- BA or BS degree or greater
- Effective communication and analytical skills
- Demonstrated ability to collaborate productively and ability to lead and influence in a team environment.
- Agile and with an entrepreneurial spirit, finding innovative approaches and solutions to the challenges of this role.
- Business acumen, numerical agility and forward-thinking
- Knowledge of retail and luxury market, sales trends and KPI management
- Excellent interpersonal skills with a thoughtful attitude
- Working experience in global organization
＊근무지
서울
＊직급
[차장급][과장급]
[제출서류]
영문이력서
[제출처]
담당자명 남정아 이사
전화번호 ***-****-****
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㈜엔터웨이파트너스는 주민등록번호 수집 금지 법령과 공정화에 관한 법률에 의거하여, 다음과 같은 정보를 수집하지 않습니다.
1. 구직자 본인의 생년월일을 제외한 주민등록번호
2. 구직자 본인의 용모,키,체중 등의 신체적 조건 / 출신지역,혼인여부,재산 / 직계 존비속 및 형제자매의 학력,직업,재산